The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Backup transport errors on:

Discussion in 'Data Protection' started by ultralion, Mar 13, 2014.

  1. ultralion

    ultralion Well-Known Member

    Joined:
    Nov 14, 2012
    Messages:
    51
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Viareggio
    cPanel Access Level:
    Root Administrator
    Hello!
    In last 2 week i'm getting this e-mail object from my vps.
    The body is:

    "The following errors occurred while transporting your backup files:

    Unable to prune transport “My Personal Ftp”

    What does it mean exactly??
    I explain better.. i have a backup rotate on last 3 and i set a remote destination on FTP.
    Every 3 Backups Cpanel delete the older and keep new files.
    This happen ONLY on Local machine and NOT on FTP space.
    I know that and ever has been... in fact i was deleting manually older files from ftp.
    But what is changed on last Whm versions?? Because now i'm getting these error messages? Seems like whm try to delete folders from remote destination and fail! Isn't it??
    Anyway i can see backups correctly on ftp. How i can fix this warning?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please review the following log file:

    Code:
    /usr/local/cpanel/logs/cpbackup_transporter.log
    Do you notice any specific error message when the pruning attempt occurs?

    Thank you.
     
  3. ultralion

    ultralion Well-Known Member

    Joined:
    Nov 14, 2012
    Messages:
    51
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Viareggio
    cPanel Access Level:
    Root Administrator

    Yes, i'm getting these errors:

    Code:
    2014-03-13 03:00:55 +0100] warn [cpbackup_transporter] Error pruning /2014-03-04 from My Personal Ftp:  time out reached
     at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
    	Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x13addc0), 'Error pruning /2014-03-04 from My Personal Ftp:  time out reached\x0A') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 378
    	Cpanel::Backup::Queue::transport_backup::attempt_to_prune_destination(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), Cpanel::Transport::Files::FTP=HASH(0x1d99568), 3, Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 150
    	Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), cPanel::TaskQueue::Task=HASH(0x1f698f0), Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
    	cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
    	cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1d5dbe8), CODE(0x1d5dd20)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
    	cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1d59948)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
    	eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
     
    #3 ultralion, Mar 13, 2014
    Last edited: Mar 13, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    It's possible this is related to an internal case, but could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
Loading...

Share This Page