Backup transport errors on:

[ultralion]

Hello!
In last 2 week i'm getting this e-mail object from my vps.
The body is:

"The following errors occurred while transporting your backup files:

Unable to prune transport “My Personal Ftp”

What does it mean exactly??
I explain better.. i have a backup rotate on last 3 and i set a remote destination on FTP.
Every 3 Backups Cpanel delete the older and keep new files.
This happen ONLY on Local machine and NOT on FTP space.
I know that and ever has been... in fact i was deleting manually older files from ftp.
But what is changed on last Whm versions?? Because now i'm getting these error messages? Seems like whm try to delete folders from remote destination and fail! Isn't it??
Anyway i can see backups correctly on ftp. How i can fix this warning?

 

[cPanelMichael]

Hello

Please review the following log file:

/usr/local/cpanel/logs/cpbackup_transporter.log

Do you notice any specific error message when the pruning attempt occurs?

Thank you.

 

[ultralion]

Hello

Please review the following log file:

/usr/local/cpanel/logs/cpbackup_transporter.log

Do you notice any specific error message when the pruning attempt occurs?

Thank you.

Yes, i'm getting these errors:

2014-03-13 03:00:55 +0100] warn [cpbackup_transporter] Error pruning /2014-03-04 from My Personal Ftp:  time out reached
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
	Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x13addc0), 'Error pruning /2014-03-04 from My Personal Ftp:  time out reached\x0A') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 378
	Cpanel::Backup::Queue::transport_backup::attempt_to_prune_destination(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), Cpanel::Transport::Files::FTP=HASH(0x1d99568), 3, Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 150
	Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), cPanel::TaskQueue::Task=HASH(0x1f698f0), Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
	cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
	cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1d5dbe8), CODE(0x1d5dd20)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
	cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1d59948)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
	eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87

 

[cPanelMichael]

It's possible this is related to an internal case, but could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.