Backup transport errors on:

ultralion

Well-Known Member
Nov 14, 2012
51
0
6
Viareggio
cPanel Access Level
Root Administrator
Hello!
In last 2 week i'm getting this e-mail object from my vps.
The body is:

"The following errors occurred while transporting your backup files:

Unable to prune transport “My Personal Ftp”

What does it mean exactly??
I explain better.. i have a backup rotate on last 3 and i set a remote destination on FTP.
Every 3 Backups Cpanel delete the older and keep new files.
This happen ONLY on Local machine and NOT on FTP space.
I know that and ever has been... in fact i was deleting manually older files from ftp.
But what is changed on last Whm versions?? Because now i'm getting these error messages? Seems like whm try to delete folders from remote destination and fail! Isn't it??
Anyway i can see backups correctly on ftp. How i can fix this warning?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Please review the following log file:

Code:
/usr/local/cpanel/logs/cpbackup_transporter.log
Do you notice any specific error message when the pruning attempt occurs?

Thank you.
 

ultralion

Well-Known Member
Nov 14, 2012
51
0
6
Viareggio
cPanel Access Level
Root Administrator
Hello :)

Please review the following log file:

Code:
/usr/local/cpanel/logs/cpbackup_transporter.log
Do you notice any specific error message when the pruning attempt occurs?

Thank you.

Yes, i'm getting these errors:

Code:
2014-03-13 03:00:55 +0100] warn [cpbackup_transporter] Error pruning /2014-03-04 from My Personal Ftp:  time out reached
 at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
	Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x13addc0), 'Error pruning /2014-03-04 from My Personal Ftp:  time out reached\x0A') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 378
	Cpanel::Backup::Queue::transport_backup::attempt_to_prune_destination(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), Cpanel::Transport::Files::FTP=HASH(0x1d99568), 3, Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 150
	Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1382de8), cPanel::TaskQueue::Task=HASH(0x1f698f0), Cpanel::LoggerAdapter=HASH(0x13addc0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 571
	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 574
	cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 246
	cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1d5dbe8), CODE(0x1d5dd20)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 579
	cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1d59948)) called at /usr/local/cpanel/bin/cpbackup_transporter line 89
	eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 87
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
It's possible this is related to an internal case, but could you open a support ticket so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.