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Backup transport errors on...

Discussion in 'Data Protection' started by coursevector, Feb 23, 2015.

  1. coursevector

    coursevector Well-Known Member

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    Just got a backup error from our server and wanted to see if there is anything to fix this issue from happening again. The server is set to upload to an S3 account nightly, this is the first time it's messed up in months since we setup the server.

    Code:
    From: cPanel on host.example2.com [mailto:cpanel@host.example2.com] 
    Sent: Monday, February 23, 2015 2:38 AM
    To: webmaster@example.com
    Subject: [backup] Backup transport errors on “host.example2.com”.
    
    The following errors occurred while transporting your backup files:
    
    Unable to send “/backup/2015-02-23/system_files.tar” to destination “example2”
    I looked into the transport logs and found this:

    Code:
    [2015-02-23 02:02:32 -0500] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2015-02-23/system_files.tar to /2015-02-23/system_files.tar for destination:  example2
    [2015-02-23 02:02:32 -0500] warn [cpbackup_transporter] Upload attempt failed: “Cpanel::Transport::Files::put” attempted to validate a file that does not exist: /backup/2015-02-23/system_files.tar at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
    	Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x14142e0), 'Upload attempt failed: \xE2\x80\x9CCpanel::Transport::Files::put\xE2\x80\x9D attempted to validate a file that does not exist: /backup/2015-02-23/system_files.tar') called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 377
    	Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x12d33a0), Cpanel::Transport::Files::AmazonS3=HASH(0x1e19bf8), '/backup/2015-02-23/system_files.tar', '/2015-02-23/system_files.tar', Cpanel::LoggerAdapter=HASH(0x14142e0)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 180
    	Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x12d33a0), cPanel::TaskQueue::Task=HASH(0x1e208c8), Cpanel::LoggerAdapter=HASH(0x14142e0)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 582
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 585
    	cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    	eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 238
    	cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x1d01818), CODE(0x1e4cf70)) called at /usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 590
    	cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1e20ee0)) called at /usr/local/cpanel/bin/cpbackup_transporter line 150
    	eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 148
    [2015-02-23 02:02:32 -0500] info [cpbackup_transporter] Error encountered
    [2015-02-23 02:02:32 -0500] info [cpbackup_transporter] Error is not a reference “Cpanel::Transport::Files::put” attempted to validate a file that does not exist: /backup/2015-02-23/system_files.tar
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello :)

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  3. coursevector

    coursevector Well-Known Member

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    Your Request id is: 6149773
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    To update, it looks like the system_files.tar was not created properly during that specific backup generation. The error could not be reproduced on additional backup generations.

    Thank you.
     
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