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Backup transport errors

Discussion in 'Data Protection' started by David_spm, Oct 23, 2017.

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  1. David_spm

    David_spm Well-Known Member

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    I have around 30 different accounts and all the databases are backed up to AWS S3 buckets daily.

    I have an email from about 20hrs ago saying that there was a ' Backup transport error', these are the details:

    Transport errors encountered.
    The system encountered errors during transport of the backup files.



    Transport Backup Label Message
    AWS root Unable to send “/backup/2017-10-23/backup_incomplete” to destination “AWS”


    Below is a preview of the attached log file.


    Code:
    Preview of transport errors log:
    Unable to send “/backup/2017-10-23/backup_incomplete” to destination “AWS”
    
    
    This notice is the result of a request from “cpbackup”.
    The system generated this notice on 2017-10-23 at 08:11:26 UTC.
    
    “Backup Transport Error” notifications are currently configured to have an importance of “High”. You can change the importance or disable this type of notification in WHM’s Contact Manager at: https://server.example.com:2087/scripts2/editcontact?event=Backup::Transport
    
    Ive checked my S3 bucket and it seems that everything was backed up as usual yesterday though.
    
    In the log at cpbackup_transporter.log it seems to show each account backing up successfully and then it starts throwing errors like this:
    
    """
    [2017-10-23 04:11:25 -0400] info [cpbackup_transporter] Uploading account backup /backup/2017-10-23/backup_incomplete to /2017-10-23/backup_incomplete (from 2017-10-23/backup_incomplete)
    [2017-10-23 04:11:25 -0400] info [cpbackup_transporter] Attempting to upload /backup/2017-10-23/backup_incomplete to /2017-10-23/backup_incomplete for destination: AWS
    [2017-10-23 04:11:25 -0400] info [cpbackup_transporter] Upload attempt #1 starting for /backup/2017-10-23/backup_incomplete to /2017-10-23/backup_incomplete for destination: AWS
    [2017-10-23 04:11:25 -0400] warn [cpbackup_transporter] Upload attempt failed: /backup/2017-10-23/backup_incomplete not a readable file with fixed size at /usr/local/cpanel/Cpanel/Transport/Files/AmazonS3.pm line 176.
    at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
    Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x190f0f8), "Upload attempt failed: /backup/2017-10-23/backup_incomplete n"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 575
    
    """

    Im not really sure why its trying to upload to a directory called /backup_incomplete though...
     
    #1 David_spm, Oct 23, 2017
    Last edited by a moderator: Oct 24, 2017
  2. J-O

    J-O Registered

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    Similar error for our server also.
    Code:
    ---------------------------------------------
    Transport errors encountered.
    
    The system encountered errors during transport of the backup files.
    
    Transport
    
    Backup Label
    
    Message
    
    amazon s3 backup
    
    root
    
    Unable to send “/backup/weekly/2017-10-22/backup_incomplete” to destination “amazon s3 backup”
    
    Below is a preview of the attached log file.
    
    Preview of transport errors log:
    
    Unable to send “/backup/weekly/2017-10-22/backup_incomplete” to destination “amazon s3 backup”
    ---------------------------------------------
    
    Please advise.

    Thanks,
     
    #2 J-O, Oct 24, 2017
    Last edited by a moderator: Oct 24, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Internal case CPANEL-15942 is open to address an issue where transporting the backup_incomplete touch file to S3 destinations fails (even though all account backups are transported successfully). I'll monitor this case and update this thread with more information on it's status as it becomes available.

    Thank you.
     
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  4. Elias Paes

    Elias Paes Registered

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    Similar error for our server also.
    -->Unable to send “/backup/2017-10-26/backup_incomplete” to destination “Amazon S3” <--

    But it sends all backup files. The problem is that now no longer deletes the old backups on S3

    Thank you very much!

    Best Regards,
    E. Paes
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    To update, this is fixed in cPanel version 68.0.10:

    Fixed case CPANEL-15942: Fix S3 transport of incomplete backups.

    Thank you.
     
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