Backup transport errors

[tui]

Hello, my backups where working fine, actually they work fine, i have incremental backups

I had enabled accounts less tan 50gb on backup user selection, as i have now a larger backup disk, i enabled one account that is about 60gb, but backups are failing for that account:

[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] Initializing log file
[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] cpbackup_transporter - parent starting
[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] cpbackup_transporter - child starting
[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started.
[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] cpbackup_transporter - started
[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] cpbackup_transporter - Processing next task
[2021-03-13 02:43:45 -0600] info [cpbackup_transporter] Instantiating Object
[2021-03-13 02:43:46 -0600] info [cpbackup_transporter] Starting a "copy" operation on the "backupserver" destination ID "sTdozpFJKTtILA076yfkx5k2".
[2021-03-13 02:43:46 -0600] info [cpbackup_transporter] Validating destination path 2021-03-13/accounts/nameofaccount
[2021-03-13 02:43:46 -0600] info [cpbackup_transporter] Making Path 2021-03-13/accounts/nameofaccount
[2021-03-13 02:43:46 -0600] info [cpbackup_transporter] Path creation successful
[2021-03-13 02:43:46 -0600] info [cpbackup_transporter] Uploading account backup /home2/backup/2021-03-13/accounts/nameofaccount to 2021-03-13/accounts/nameofaccount (from 2021-03-13/accounts/nameofaccount)
[2021-03-13 02:43:47 -0600] info [cpbackup_transporter] Attempting to upload /home2/backup/2021-03-13/accounts/nameofaccount to 2021-03-13/accounts/nameofaccount for destination: backupserver
[2021-03-13 02:43:47 -0600] info [cpbackup_transporter] Upload attempt #1 starting for /home2/backup/2021-03-13/accounts/nameofaccount to 2021-03-13/accounts/nameofaccount for destination: backupserver
[2021-03-13 02:55:25 -0600] warn [cpbackup_transporter] Upload attempt failed: rsync failed: command exited with code 255: Unknown rsync error at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1b34d68), "Upload attempt failed: rsync failed: command exited with code"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 633
Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x19176e8), Cpanel::Transport::Files::Rsync=HASH(0x29336f8), "/home2/backup/2021-03-13/accounts/nameofaccount", "2021-03-13/accounts/nameofaccount", Cpanel::LoggerAdapter=HASH(0x1b34d68)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 333
Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x19176e8), Cpanel::TaskQueue::Task=HASH(0x2925e48), Cpanel::LoggerAdapter=HASH(0x1b34d68)) called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 635
eval {...} called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 638
Cpanel::TaskQueue::__ANON__() called at /usr/local/cpanel/Cpanel/StateFile.pm line 241
eval {...} called at /usr/local/cpanel/Cpanel/StateFile.pm line 241
Cpanel::StateFile::Guard::call_unlocked(Cpanel::StateFile::Guard=HASH(0x29252d8), CODE(0x2925800)) called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 643
Cpanel::TaskQueue::process_next_task(Cpanel::TaskQueue=HASH(0x2925308)) called at /usr/local/cpanel/bin/cpbackup_transporter line 168
eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 166
[2021-03-13 02:55:26 -0600] info [cpbackup_transporter] Upload attempt #2 starting for /home2/backup/2021-03-13/accounts/accountname to 2021-03-13/accounts/accountname for destination: backupserver
[2021-03-13 03:18:29 -0600] warn [cpbackup_transporter] Upload attempt failed: rsync failed: command exited with code 255: Unknown rsync error at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1b34d68), "Upload attempt failed: rsync failed: command exited with code"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 633
Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x19176e8), Cpanel::Transport::Files::Rsync=HASH(0x29336f8), "/home2/backup/2021-03-13/accounts/accountname", "2021-03-13/accounts/accountname", Cpanel::LoggerAdapter=HASH(0x1b34d68)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 333
Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x19176e8), Cpanel::TaskQueue::Task=HASH(0x2925e48), Cpanel::LoggerAdapter=HASH(0x1b34d68)) called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 635
eval {...} called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 638
Cpanel::TaskQueue::__ANON__() called at /usr/local/cpanel/Cpanel/StateFile.pm line 241
eval {...} called at /usr/local/cpanel/Cpanel/StateFile.pm line 241
Cpanel::StateFile::Guard::call_unlocked(Cpanel::StateFile::Guard=HASH(0x29252d8), CODE(0x2925800)) called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 643
Cpanel::TaskQueue::process_next_task(Cpanel::TaskQueue=HASH(0x2925308)) called at /usr/local/cpanel/bin/cpbackup_transporter line 168
eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 166
[2021-03-13 03:20:45 -0600] info [cpbackup_transporter] Upload attempt #3 starting for /home2/backup/2021-03-13/accounts/accountname to 2021-03-13/accounts/accountname for destination: backupserver
[2021-03-13 03:40:04 -0600] warn [cpbackup_transporter] Upload attempt failed: rsync failed: command exited with code 255: Unknown rsync error at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27.
Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1b34d68), "Upload attempt failed: rsync failed: command exited with code"...) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 633
Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x19176e8), Cpanel::Transport::Files::Rsync=HASH(0x29336f8), "/home2/backup/2021-03-13/accounts/accountname", "2021-03-13/accounts/accountname", Cpanel::LoggerAdapter=HASH(0x1b34d68)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 333
Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x19176e8), Cpanel::TaskQueue::Task=HASH(0x2925e48), Cpanel::LoggerAdapter=HASH(0x1b34d68)) called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 635
eval {...} called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 638
Cpanel::TaskQueue::__ANON__() called at /usr/local/cpanel/Cpanel/StateFile.pm line 241
eval {...} called at /usr/local/cpanel/Cpanel/StateFile.pm line 241
Cpanel::StateFile::Guard::call_unlocked(Cpanel::StateFile::Guard=HASH(0x29252d8), CODE(0x2925800)) called at /usr/local/cpanel/Cpanel/TaskQueue.pm line 643
Cpanel::TaskQueue::process_next_task(Cpanel::TaskQueue=HASH(0x2925308)) called at /usr/local/cpanel/bin/cpbackup_transporter line 168
eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 166

I have disabled " Retain Backups in the Default Backup Directory "

If i look on my the local backup directory the directory of the account is not present (it supposed to exist because i have the error and the system only deletes it when it moved to the destination location, but it doesnt exist). , also, i see the backup on the destination server (backup server) but i dont know if it is complete or not (it is nearly the size of the account)

The rsync error is not helpful as it dont have any information where to look

How can i find what is happening in order to fix it?

 

[andrew.n]

Are you able to login to the backup server without issues from the source server? Can you try to manually rsync some files over to the backup server and see if that works fine?

 

[tui]

Are you able to login to the backup server without issues from the source server? Can you try to manually rsync some files over to the backup server and see if that works fine?

Yes, actually backups works fine, the problem is this account in particular that is 50gb+, backups are made without any problem for about 50 accounts, i just active backups for this particular account now that i have a bigger backup disk

 

[andrew.n]

Do you have enough space on the backup and on the cPanel server for this particular big account?

 

[cPRex]

I would also recommend trying to rsync a file to the remote system with the same authentication details to see if that works. That could reveal a connection issue between the two machines.