Backup User Selection

[popeye]

Hi in Backup User Selection i have to click enable for new customers when they join. is there a way i can set this so it does backups of all new account without us having to enable it all the time

 

[PCZero]

It does that by default. When you create a new account back is enabled by default.

 

[popeye]

I have to enable mine everytime

 

[PCZero]

Not sure how you did that but any time I create a new account it by default has backup enabled. It has been that way on every cPanel box I have ever used.

 

[cPanelMichael]

Hi in Backup User Selection i have to click enable for new customers when they join. is there a way i can set this so it does backups of all new account without us having to enable it all the time

Is the "Backup Accounts" option enabled in "WHM Home » Backup » Backup Configuration"? If so, could you let us know which version of cPanel is installed? You can check this via a command such as:

# cat /usr/local/cpanel/version

Thank you.

 

[popeye]

Yes its enabled and i have version 11.38.1.6

 

[cPanelMichael]

Yes its enabled and i have version 11.38.1.6

Are you creating the accounts through Web Host Manager? If so, please open a support ticket so we may attempt to reproduce this behavior:

Submit A Ticket

Please post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[popeye]

Hi no it creates them from WHMCS ? I will try creating one from WHM and let know if it works.

 

[sahostking]

I can't seem to find the option to enable it for all existing accounts.

IT sais this on documentation : Note: You can enable or disable all users from either system with the checkbox to the right of the page navigation.

But where is this checkbox. It's non-existant on my screen

 

[cPanelMichael]

It's found in "WHM Home » Backup » Backup User Selection". You should see a box towards the upper right next to the page selection that has a greyed out check mark. If you do not see this, please check to see which version of cPanel you are using:

# cat /usr/local/cpanel/version

Do you have automatic updates enabled?

Thank you.

 

[sahostking]

Yes but using stable option. Should I change this to release?

- - - Updated - - -

Ok I see it now. Wasn't there yesterday I'm sure