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Backups are shown in /backups but not in restore, also nothing in remote FTP

Discussion in 'Data Protection' started by techn0guy, Aug 26, 2014.

  1. techn0guy

    techn0guy Member

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    Hello,

    I just set my WHM to backup all accounts and databases in the /backup folder as well as a remote FTP server running on a spare PC of mine. However when I head over to restore there are no backups available. Also if I check my FTP directory there is nothing in it. It connect to the FTP successfully and is set to run every day.
    If I run

    service crond status

    it says it is running
     
    #1 techn0guy, Aug 26, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you see backup archives in the /backup/$date/ directory when checking via SSH? Did you enable both local and remote FTP backups? Check the transporter log to see if the backups were transferred to the remote FTP server. It's located at:

    Code:
    /usr/local/cpanel/logs/cpbackup_transporter.log
    Thank you.
     
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    #2 cPanelMichael, Aug 26, 2014
  3. techn0guy

    techn0guy Member

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    This is what I see when I look into the dated backups, looks like its empty

    Code:
    root@server [/backup]# ls
./   2014-08-23/  2014-08-25/  2014-08-27/
../  2014-08-24/  2014-08-26/  cpbackup/
root@server [/backup]# cd 2014-08-26
root@server [/backup/2014-08-26]# ls
./  ../  accounts/  system/
root@server [/backup/2014-08-26]# cd accounts
root@server [/backup/2014-08-26/accounts]# ls
./  ../
    And I have attached a pastebin of the cpbackup_transporter.log


    - removed -

    Thank you for the quick reply
     
    #3 techn0guy, Aug 27, 2014
    Last edited by a moderator: Aug 27, 2014
  4. cPanelJared

    cPanelJared Technical Analyst

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    Friendly Moderator Note

    Please avoid linking to other sites to share output. Please either paste the relevant log portion into the reply, wrapped in CODE tags, or include it as an attachment.
     
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    #4 cPanelJared, Aug 27, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you attach a screenshot of your backup configuration settings in Web Host Manager?

    Thank you.
     
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    #5 cPanelMichael, Aug 27, 2014
  6. techn0guy

    techn0guy Member

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    Sure thing


    screencapture-168-235-64-103-2087-cpsess7824210658.png screencapture-168-235-64-103-2087-cpsess7824210658 (2).png screencapture-168-235-64-103-2087-cpsess7824210658 (1).png
     
    #6 techn0guy, Aug 31, 2014
  7. jortiz565

    jortiz565 Active Member

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    We have the same problem. For some reason I can't see the backups in the remote server but after login several time they appear. I know this do not make sence.
     
    #7 jortiz565, Sep 1, 2014
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    techn0guy, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #8 cPanelMichael, Sep 3, 2014
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