Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Backups are shown in /backups but not in restore, also nothing in remote FTP

Discussion in 'Data Protection' started by techn0guy, Aug 26, 2014.

  1. techn0guy

    techn0guy Member

    Joined:
    Aug 26, 2014
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    North Haven, Connecticut, United States
    cPanel Access Level:
    Website Owner
    Hello,

    I just set my WHM to backup all accounts and databases in the /backup folder as well as a remote FTP server running on a spare PC of mine. However when I head over to restore there are no backups available. Also if I check my FTP directory there is nothing in it. It connect to the FTP successfully and is set to run every day.
    If I run

    service crond status

    it says it is running
     
    #1 techn0guy, Aug 26, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,393
    Likes Received:
    1,951
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Do you see backup archives in the /backup/$date/ directory when checking via SSH? Did you enable both local and remote FTP backups? Check the transporter log to see if the backups were transferred to the remote FTP server. It's located at:

    Code:
    /usr/local/cpanel/logs/cpbackup_transporter.log
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Aug 26, 2014
  3. techn0guy

    techn0guy Member

    Joined:
    Aug 26, 2014
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    North Haven, Connecticut, United States
    cPanel Access Level:
    Website Owner
    This is what I see when I look into the dated backups, looks like its empty

    Code:
    root@server [/backup]# ls
./   2014-08-23/  2014-08-25/  2014-08-27/
../  2014-08-24/  2014-08-26/  cpbackup/
root@server [/backup]# cd 2014-08-26
root@server [/backup/2014-08-26]# ls
./  ../  accounts/  system/
root@server [/backup/2014-08-26]# cd accounts
root@server [/backup/2014-08-26/accounts]# ls
./  ../
    And I have attached a pastebin of the cpbackup_transporter.log


    - removed -

    Thank you for the quick reply
     
    #3 techn0guy, Aug 27, 2014
    Last edited by a moderator: Aug 27, 2014
  4. cPanelJared

    cPanelJared Technical Analyst

    Joined:
    Feb 25, 2010
    Messages:
    1,835
    Likes Received:
    21
    Trophy Points:
    143
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Friendly Moderator Note

    Please avoid linking to other sites to share output. Please either paste the relevant log portion into the reply, wrapped in CODE tags, or include it as an attachment.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelJared, Aug 27, 2014
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,393
    Likes Received:
    1,951
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Could you attach a screenshot of your backup configuration settings in Web Host Manager?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Aug 27, 2014
  6. techn0guy

    techn0guy Member

    Joined:
    Aug 26, 2014
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    North Haven, Connecticut, United States
    cPanel Access Level:
    Website Owner
    Sure thing


    screencapture-168-235-64-103-2087-cpsess7824210658.png screencapture-168-235-64-103-2087-cpsess7824210658 (2).png screencapture-168-235-64-103-2087-cpsess7824210658 (1).png
     
    #6 techn0guy, Aug 31, 2014
  7. jortiz565

    jortiz565 Active Member

    Joined:
    Oct 31, 2012
    Messages:
    28
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    USA
    cPanel Access Level:
    Root Administrator
    We have the same problem. For some reason I can't see the backups in the remote server but after login several time they appear. I know this do not make sence.
     
    #7 jortiz565, Sep 1, 2014
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,393
    Likes Received:
    1,951
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    techn0guy, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Sep 3, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Backups shown backups
  1. Misiek

    Incremental backups and retention

    Misiek, Nov 29, 2018, in forum: Data Protection
    Replies:
    5
    Views:
    215
    cPanelLauren
    Dec 4, 2018 at 10:44 AM
  2. Cyberbest

    In Progress [CPANEL-23908] "authnlinks" errors during backups/transfers

    Cyberbest, Nov 10, 2018, in forum: Data Protection
    Replies:
    9
    Views:
    475
    cPanelMichael
    Nov 27, 2018
  3. i-Strategi

    Old backups stuck in backup folder

    i-Strategi, Nov 8, 2018, in forum: Data Protection
    Replies:
    5
    Views:
    186
    cPanelLauren
    Nov 19, 2018
  4. Azim

    Send Backups to Another cPanel Server?

    Azim, Oct 23, 2018, in forum: Data Protection
    Replies:
    9
    Views:
    182
    cPanelLauren
    Oct 26, 2018
  5. djblamire

    SOLVED Deprecation and Removal of Legacy Backups - Pkgacct script ?

    djblamire, Oct 17, 2018, in forum: Data Protection
    Replies:
    5
    Views:
    129
    cPanelLauren
    Oct 17, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice