Backups are shown in /backups but not in restore, also nothing in remote FTP

techn0guy

Member
Aug 26, 2014
11
1
3
North Haven, Connecticut, United States
cPanel Access Level
Website Owner
Hello,

I just set my WHM to backup all accounts and databases in the /backup folder as well as a remote FTP server running on a spare PC of mine. However when I head over to restore there are no backups available. Also if I check my FTP directory there is nothing in it. It connect to the FTP successfully and is set to run every day.
If I run

service crond status

it says it is running
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Do you see backup archives in the /backup/$date/ directory when checking via SSH? Did you enable both local and remote FTP backups? Check the transporter log to see if the backups were transferred to the remote FTP server. It's located at:

Code:
/usr/local/cpanel/logs/cpbackup_transporter.log
Thank you.
 

techn0guy

Member
Aug 26, 2014
11
1
3
North Haven, Connecticut, United States
cPanel Access Level
Website Owner
This is what I see when I look into the dated backups, looks like its empty

Code:
[email protected] [/backup]# ls
./   2014-08-23/  2014-08-25/  2014-08-27/
../  2014-08-24/  2014-08-26/  cpbackup/
[email protected] [/backup]# cd 2014-08-26
[email protected] [/backup/2014-08-26]# ls
./  ../  accounts/  system/
[email protected] [/backup/2014-08-26]# cd accounts
[email protected] [/backup/2014-08-26/accounts]# ls
./  ../
And I have attached a pastebin of the cpbackup_transporter.log


- removed -

Thank you for the quick reply
 
Last edited by a moderator:

JaredR.

Well-Known Member
Feb 25, 2010
1,834
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Houston, TX
cPanel Access Level
Root Administrator
Friendly Moderator Note

Please avoid linking to other sites to share output. Please either paste the relevant log portion into the reply, wrapped in CODE tags, or include it as an attachment.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Could you attach a screenshot of your backup configuration settings in Web Host Manager?

Thank you.
 

jortiz565

Active Member
Oct 31, 2012
28
0
1
USA
cPanel Access Level
Root Administrator
We have the same problem. For some reason I can't see the backups in the remote server but after login several time they appear. I know this do not make sence.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
techn0guy, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.