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Backups , Copy or Transfer Accounts Problems

Discussion in 'Data Protection' started by edumadma, Sep 28, 2008.

  1. edumadma

    edumadma Well-Known Member

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    :mad::confused::eek::(

    If i try restore cpmove, restore backups files, or try copy direct by my other server the process stop in

    files more than 500M of size

    I opened a support ticket for more than 24hrs and had no response yet.

    :mad::confused::eek::(

    somebody knows that Bug and could help me?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    What's your ticket ID number?
     
  3. edumadma

    edumadma Well-Known Member

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    Quit

    I gave the support!
    Therefore take time to answer and do not resolve the problem in more than 48hs,

    In addition to that asked for a copy only account of 500Mbs
    and send copy everything from the old server.

    Absurd!

    It has been much better support from cpanel.
     
  4. edumadma

    edumadma Well-Known Member

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    Copy or Transfer Accounts Problems

    Support Request Id: 313825
     
  5. edumadma

    edumadma Well-Known Member

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    The Bug Show Of Today

    safe_userchgid: chown: /home/revendas/public_html: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76.
    Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/public_html') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 785
    Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597
    Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610
    main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904
    main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810




    safe_userchgid: chown: /home/revendas/public_html: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76.
    Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/public_html') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 785
    Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597
    Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610
    main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904
    main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810





    Main >> Transfers >> Copy an account from another server with account password
    Attempting to copy revendas from ***.***.**.***
    ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ............... ...............

    Extracting tarball...................
    ...............
    ...............
    ...............
    Done

    Extracting Domain....Done

    Restoring userdata....
    Done


    Restoring custom virtualhost templates....
    Done


    Generating Account....


    Checking input data......Done




    WWWAcct 12.1.0 (c) 1997-2008 cPanel, Inc.......Done




    Running pre creation script (/scripts/prewwwacct)......Done




    Adding User...
    ...Done




    Removing Shell Access (n)......Done




    Copying skel files from /root/cpanel3-skel/ to /home/revendas/......Done



    safe_userchgid: chown: /home/revendas/public_html: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76. Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/public_html') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 785 Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597 Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610 main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904 main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810

    [an error occurred while processing this directive]
    safe_userchgid: chown: /home/revendas/.htpasswds: Operation not permitted at /usr/local/cpanel/Cpanel/SafetyBits.pm line 76. Cpanel::SafetyBits::safe_userchgid(34236, 99, '/home/revendas/.htpasswds') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 787 Whostmgr::Accounts::Create::_wwwacct('plan', 'moved', 'maxpark', 0, 'lang', undef, 'hasshell', 'n', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1597 Whostmgr::Accounts::Create::_createaccount('plan', 'moved', 'maxpark', 0, 'password', 'HIDDEN', 'hasshell', 0, ...) called at whostmgr/bin/whostmgr2.pl line 1610 main::restorecpmove('user', 'revendas', 'file', 'cpmove-revendas.tar.gz', 'extractname', 'backup-9.29.2008_17-14-36_revendas', 'dir', '/home/', ...) called at whostmgr/bin/whostmgr2.pl line 2904 main::donorootcopy() called at whostmgr/bin/whostmgr2.pl line 810

    [an error occurred while processing this directive]

    Adding Entries to httpd.conf......Done




    Setting up Mail & Local Domains......Done




    Configuring DNS......Done




    Restarting apache......Done




    Updating Authentication Databases......Done




    Verifying MX Records and Setting up Databases......Done




    Setting up Proxy Subdomains......Done




    Sending Account Information......Done




    Running post creation scripts (/scripts/legacypostwwwacct, /scripts/postwwwacct, /scripts/postwwwacctuser)......Done




    Setting up Domain Pointers......Done




    Setting Reseller Privs......Done




    Account Creation Complete!!!......Done




    Account Creation Status: ok (Account Creation Ok)

    Forced Dns is enabled.
    +===================================+
    | New Account Info |
    +===================================+
    | Domain: revendas.info
    | Ip: 72.232.10.146 (n)
    | HasCgi: y
    | UserName: revendas
    | PassWord: HIDDEN
    | CpanelMod: x3
    | HomeRoot: /home
    | Quota: 0 Meg
    | Contact Email:
    | Package: moved
    | Feature List: default
    | Language: english
    +===================================+
    Changing password for revendas
    Password for revendas has been changed
    Changing shell for revendas.
    Shell changed.
    localdomains...valiases ...vdomainaliases...vfilters...Bind reconfiguring on dzaia using rndc
    Updating ftp passwords for revendas
    Ftp password files updated.
    Ftp vhost passwords synced
    wwwacct creation finished
    Account Creation Ok


    Locking password for user revendas.
    passwd: Success

    Restoring cpanel user config file
    Done


    Restoring reseller privs (if any)

    ==================================================



    Great Panel !
     
  6. edumadma

    edumadma Well-Known Member

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    Pay to work fine ? Pay to support ?

    Support does not work and have to buy support?

    :D:D:D:D:D:D:D
     
  7. ericgregory

    ericgregory Well-Known Member
    PartnerNOC

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    Thanks for getting in touch and submitting a support request. Your license provider is your first line of support contact, have you contacted them regarding this issue? Also, if you need expedited support you may purchase support incidents from our online store (purchased support incidents receive high priority in our support queue).

    Either way, one of our technical analysts will be addressing your issues as soon as possible.

    If you have any questions or need anything please do not hesitate to let me know.

    Thanks
     
  8. edumadma

    edumadma Well-Known Member

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    Pay to work fine ? Pay to support ?

    Support does not work and have to buy support?

    Hilarious !
     
  9. tvcnet

    tvcnet Well-Known Member
    PartnerNOC

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    Hi edumadma,
    I noticed your complaint to cpanel, so just adding a couple comments to your question.

    If you purchased cpanel direct from cpanel then you paid for support (so you don't have to pay extra). They will usually work your ticket until it's resolved (within 48 hours).

    If you signed up with a web host who purchased your license, and installed your cpanel license for you then they are your only free support option.

    All legitimate hosts who provide cpanel to their client support their customers. If your host is not supporting you that is tragic (since there are so many of us who would do so without question).

    I know this does not answer your question, though I will say that if you were our customer you would not be posting an note in this forum or even know it exists (we would and it would be resolved same day).

    That said, cPanel support is exceptionally good (given the complexity of product).

    Best Wishes,
    Jim
    TVC.Net
     
    #9 tvcnet, Oct 31, 2008
    Last edited: Oct 31, 2008
  10. sky

    sky Well-Known Member

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    I have to agree with Jim. In the years I have been using cPanel, their support has been exceptional. This coming from the fact that I purchased cPanel through a reseller. The reseller's support was much slower and I just used the complimentary support. In the next two month's I am about to renew my servers directly under cPanel.
     
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