SOLVED Backups don't contains all of the data in the homedir

DigitalEssence

Well-Known Member
May 21, 2014
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Root Administrator
Hi,

I've noticed that the backups for some of my accounts don't contain all of the data in the homedir.

I'm using the new backup (not legacy) and backing up all accounts to S3.

I've just checked two tar files and there are chunks of data missing.

For example: \homedir\public_html\wp-content\ contains gallery, themes and uploads but the plugins directory is missing and the uploads folder only has 2016 whereas it should have folders for 2017 and 2018. So it's only partially backing up certain folders/files which is odd.

I'm not seeing any errors when the backup runs but obviously need to try and fault find this.

Any pointers?

Thanks,
 

DigitalEssence

Well-Known Member
May 21, 2014
49
5
8
cPanel Access Level
Root Administrator
Check the permissions & ownership of those files/folders
and do a local backup and see if its a complete backup to see if its getting lost on the backup server or during transfer.
Thanks.

Perms are all the same.

If I run a manual full backup from cPanel > Backup > Full Backup I see the same issue, certain directories missing.
If I run a manual Home dir backup from cPanel > Backup > Partial Backup it contains all of the directories.

So. Full backup is not working as expected. partial Home directory is.
 

DigitalEssence

Well-Known Member
May 21, 2014
49
5
8
cPanel Access Level
Root Administrator
Ok.

Issue has been resolved. For anyone else with the same problem. It was my copy of 7-Zip. As soon as I upgraded it, I could see all the files.

No idea why this occurred. It hasn't before and it was only on full backups. Very odd.

Anyway, it was nothing to do with cPanel but a problem with an old version of 7-Zip
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello @DigitalEssence,

I'm glad to see you were able to address the issue. Thank you for sharing the outcome.
 

pwaara

Member
Aug 10, 2016
22
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3
Hawaii
cPanel Access Level
Root Administrator
Ok.

Issue has been resolved. For anyone else with the same problem. It was my copy of 7-Zip. As soon as I upgraded it, I could see all the files.

No idea why this occurred. It hasn't before and it was only on full backups. Very odd.

Anyway, it was nothing to do with cPanel but a problem with an old version of 7-Zip
Thanks for following up on this. I had the exact same issue.
 
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