backups don't send to windows server

Operating System & Version
centos 7.8
cPanel & WHM Version
90.0.14

anton333

Member
Apr 3, 2018
9
3
3
russia
cPanel Access Level
Root Administrator
Hello

I recently install a new Cpanel server, When i try to validate destination in "backup configuration" via WHM, I get the following error:


Validation for transport “backup” failed: Could not upload test file: The process cannot access the file because it is being used by another process.


the destination server is a windows server , I've configured several cpanel servers without any problem and sent backups but this one failed

when i tried to get back manually via each cpanel account i got this error :


The system failed to transport the backups via FTP because the connection timed out during communication with “x.x.x.x”: at /usr/local/cpanel/Cpanel/API/Backup.pm line 125.



Does anyone has any idea how can i fix that?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
Are the correct ports open on the windows server and can you reach the backup destination server from your server? The timeout indicates that there is potentially an issue with the connection.