Backups enabled on WHM but not working

[carlos_tlewis]

Hello all,

My backups don't appear to be working.

They are enabled on WHM, for all accounts. They are all selected to be backed up.

On WHM it displays no backups and when I go to the backup directory there's no backup files.

I looked at the log, and it looks like it last ran in March 2020. This what it said:

[2020-03-08 02:28:31 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:421
[2020-03-08 02:28:31 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:31 +0000] info [backup] Queuing transport of meta file: /backup/weekly/2020-03-08/accounts/.master.meta
[2020-03-08 02:28:31 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:422
[2020-03-08 02:28:31 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:31 +0000] info [backup] Pruning backup directory: /backup/weekly/2020-02-23
[2020-03-08 02:28:34 +0000] info [backup] Queuing prune operation for remote destination weekly backups
[2020-03-08 02:28:34 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:423
[2020-03-08 02:28:34 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:34 +0000] info [backup] Scheduling backup metadata vacuum
[2020-03-08 02:28:34 +0000] info [backup] Queuing transport reporter
[2020-03-08 02:28:34 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:424
[2020-03-08 02:28:34 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:34 +0000] info [backup] Completed at Sun Mar  8 02:28:34 2020
[2020-03-08 02:28:34 +0000] info [backup] Final state is Backup::Success (0)
[2020-03-08 02:28:34 +0000] info [backup] Sent Backup::Success notification.

Any ideas?

Cheers

 

[andrew.n]

Run the backup manually in debug mode and see if there are any error messages pops up during that:

/usr/local/cpanel/bin/backup --debug

 

[hmaddy]

run the backup in debug mode.

i also faced this error last week. But after the update, its automatically solved.

 

[andrew.n]

Glad to hear!

 

[cPanelLauren]

Also this is just the end of the log that indicates that the backup was successful. Are there errors in the rest of the backup for that date?

 

[carlos_tlewis]

Hi,

Sorry I didn't get notified of replies. Thought it was very odd I didn't hear anything.

Sorry can someone point me in the direction of how to do a manual backup in debug mode?

 

[andrew.n]

Just like I said via SSH as root run this:

/usr/local/cpanel/bin/backup --debug