Backups enabled on WHM but not working

carlos_tlewis

Member
Apr 10, 2020
12
0
1
UK
cPanel Access Level
Root Administrator
Hello all,

My backups don't appear to be working.

They are enabled on WHM, for all accounts. They are all selected to be backed up.

On WHM it displays no backups and when I go to the backup directory there's no backup files.

I looked at the log, and it looks like it last ran in March 2020. This what it said:

Code:
[2020-03-08 02:28:31 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:421
[2020-03-08 02:28:31 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:31 +0000] info [backup] Queuing transport of meta file: /backup/weekly/2020-03-08/accounts/.master.meta
[2020-03-08 02:28:31 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:422
[2020-03-08 02:28:31 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:31 +0000] info [backup] Pruning backup directory: /backup/weekly/2020-02-23
[2020-03-08 02:28:34 +0000] info [backup] Queuing prune operation for remote destination weekly backups
[2020-03-08 02:28:34 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:423
[2020-03-08 02:28:34 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:34 +0000] info [backup] Scheduling backup metadata vacuum
[2020-03-08 02:28:34 +0000] info [backup] Queuing transport reporter
[2020-03-08 02:28:34 +0000] info [backup] no_transport = 0 .. and queueid = TQ:TaskQueue:424
[2020-03-08 02:28:34 +0000] info [backup] leaving queue_backup_transport_item
[2020-03-08 02:28:34 +0000] info [backup] Completed at Sun Mar  8 02:28:34 2020
[2020-03-08 02:28:34 +0000] info [backup] Final state is Backup::Success (0)
[2020-03-08 02:28:34 +0000] info [backup] Sent Backup::Success notification.
Any ideas?

Cheers
 

andrew.n

Well-Known Member
Jun 9, 2020
458
118
43
EU
cPanel Access Level
Root Administrator
Run the backup manually in debug mode and see if there are any error messages pops up during that:

/usr/local/cpanel/bin/backup --debug
 

anoopk350

Well-Known Member
May 6, 2020
92
11
8
Kochi
cPanel Access Level
Root Administrator
run the backup in debug mode.

i also faced this error last week. But after the update, its automatically solved.
 

andrew.n

Well-Known Member
Jun 9, 2020
458
118
43
EU
cPanel Access Level
Root Administrator
Glad to hear!
 

carlos_tlewis

Member
Apr 10, 2020
12
0
1
UK
cPanel Access Level
Root Administrator
Hi,

Sorry I didn't get notified of replies. Thought it was very odd I didn't hear anything.

Sorry can someone point me in the direction of how to do a manual backup in debug mode?
 

andrew.n

Well-Known Member
Jun 9, 2020
458
118
43
EU
cPanel Access Level
Root Administrator
Just like I said via SSH as root run this:

/usr/local/cpanel/bin/backup --debug