dstana

Well-Known Member
Jul 6, 2016
96
16
58
Phoenix, AZ
cPanel Access Level
Root Administrator
Backups are failing on our server. Looking through the logs it lists the process as "exiting with error code 1".

There's plenty of space and running pkgacct creates a backup normally. What else should I start looking at?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Looking through the logs it lists the process as "exiting with error code 1".
Hello,

Could you verify which version of cPanel is installed on this system? Also, is there any additional information in the backup logs before or after that error code? For instance, does it appear at a particular section of the log?

Thank you.
 

dstana

Well-Known Member
Jul 6, 2016
96
16
58
Phoenix, AZ
cPanel Access Level
Root Administrator
We're running 68.0.29 on Cent7.

The error appears during the backup process, it just moves on to the next account after that. There doesn't seem to be any particular pattern. Some have more than 1 fail in a row, some are between two accounts that were able to backup normally.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,229
463
Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look.

Thank you.