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Backups Failing

Discussion in 'Data Protection' started by dstana, Feb 20, 2018.

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  1. dstana

    dstana Well-Known Member

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    Backups are failing on our server. Looking through the logs it lists the process as "exiting with error code 1".

    There's plenty of space and running pkgacct creates a backup normally. What else should I start looking at?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify which version of cPanel is installed on this system? Also, is there any additional information in the backup logs before or after that error code? For instance, does it appear at a particular section of the log?

    Thank you.
     
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  3. dstana

    dstana Well-Known Member

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    We're running 68.0.29 on Cent7.

    The error appears during the backup process, it just moves on to the next account after that. There doesn't seem to be any particular pattern. Some have more than 1 fail in a row, some are between two accounts that were able to backup normally.
     
  4. 24x7server

    24x7server Well-Known Member

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    Hi,

    Can you paste the last 50 lines from the backup logs here?

    # tail -50 /usr/local/cpanel/logs/cpbackup/<lastlogfile>
     
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  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look.

    Thank you.
     
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