The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

backups missed

Discussion in 'Data Protection' started by uk01, Jul 15, 2014.

  1. uk01

    uk01 Well-Known Member

    Joined:
    Dec 31, 2009
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    8
    Hi,
    Slight issue with backups in 11.44

    I have 2 vps's each backing up to 2 remote backup servers. Since 11.44 some backups have failed. Here is the current situation:

    vps1
    2014-07-09 backed up and transferred ok
    2014-07-10 backed up and transferred ok
    2014-07-11 backed up and transferred ok
    2014-07-12 TOTALLY MISSED
    2014-07-13 backed up and transferred ok
    2014-07-14 backed up and transferred ok
    2014-07-15 TOTALLY MISSED

    vps2
    2014-07-09 backed up and transferred ok
    2014-07-10 backed up and transferred ok
    2014-07-11 backed up and transferred ok
    2014-07-12 backed up and transferred ok
    2014-07-13 TOTALLY MISSED
    2014-07-14 backed up and transferred ok
    2014-07-15 BACKED UP ALL FILES BUT ONLY TRANSFERRED 30%

    Both backup destinations are 100% available and online proved by the fact on July 12th vps1 failed and vps2 backed up ok.

    I can't find anything in the logs which tells me what the issue is. Everything was ok until recently.
    This is obviously a very concerning issue and I'd appreciate any advice on what to do.

    Thanks
     
  2. uk01

    uk01 Well-Known Member

    Joined:
    Dec 31, 2009
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    8
    update: sent force backup command via ssh.

    vps1 which failed completely last night started making backups, then transferring to the remote server. however it has now stopped transferring and the rest of the backups remain on the vps.

    vps2 which stopped transferring last night has done nothing more as it thinks its already done tonights backups.

    something is very wrong.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,449
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Have you opened a ticket to cPanel Technical Support yet?
     
  4. uk01

    uk01 Well-Known Member

    Joined:
    Dec 31, 2009
    Messages:
    50
    Likes Received:
    1
    Trophy Points:
    8
    Just logged a support request - id 5221687
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,449
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Thank you for posting the ticket ID. I'm sure a resolution is on the way.
     
Loading...

Share This Page