Backups missing on 1 server

[katmai]

Hi guys,

So we have 4 servers, setup with incremental backups, every day: - Removed -

On Sunday, the weekly backups are taken.

I just checked today, and the Monday backups are all missing: - Removed -

When i checked the backup logs, it looks like the backups just didn't run. Any ideas what's going on or how can i debug this further?:

[[email protected] cpbackup]# ls -la
total 21724
drwx------. 2 root root    4096 May 19 04:00 .
drwx--x--x. 8 root root    4096 May 21 05:20 ..
-rw-------. 1 root root 2395849 May  9 07:39 1557280801.log
-rw-------. 1 root root 2223591 May 10 22:16 1557453601.log
-rw-------. 1 root root 2172165 May 12 00:43 1557540001.log
-rw-------. 1 root root 3070890 May 13 15:29 1557626402.log
-rw-------. 1 root root 2389564 May 15 00:09 1557799201.log
-rw-------. 1 root root 2176074 May 15 23:22 1557885601.log
-rw-------. 1 root root 2018618 May 17 01:57 1557972001.log
-rw-------. 1 root root 2757791 May 18 07:40 1558058402.log
-rw-------. 1 root root 2979014 May 21 05:20 1558231201.log
[[email protected] cpbackup]# pwd
/usr/local/cpanel/logs/cpbackup

Running on:

• CENTOS 7.6 v78.0.24

 

[cPanelLauren]

Hi @katmai

Can you provide the output of the following:

cat /var/cpanel/backups/config

Can you also check the cPanel error logs for the timeframe where backups should have been run to determine if there's any errors? You can find it here:

/usr/local/cpanel/logs/error_log

 

[katmai]

I think i figured out what happened. the weekly backup took too long to complete and the monday backup got skipped :/

[2019-05-20 04:00:01 +0200] info [backup] A backup process (ID: 52563) is already running.
[2019-05-20 04:00:01 +0200] info [backup] Backup log file: /usr/local/cpanel/logs/cpbackup/1558231201.log
[2019-05-20 04:00:01 +0200] info [backup] To watch the backup, run:
tail -f /usr/local/cpanel/logs/cpbackup/1558231201.log

not sure how to sort this one out because the mail report came on the 19th and said the backup was successful.

cat /var/cpanel/backups/config
---
BACKUPACCTS: 'yes'
BACKUPBWDATA: 'no'
BACKUPDAYS: 0,1,2,3,4,5,6
BACKUPDIR: /mnt/backups
BACKUPENABLE: 'yes'
BACKUPFILES: 'yes'
BACKUPLOGS: 'no'
BACKUPMOUNT: 'no'
BACKUPSUSPENDEDACCTS: 'yes'
BACKUPTYPE: incremental
BACKUP_DAILY_ENABLE: 'yes'
BACKUP_DAILY_RETENTION: 7
BACKUP_MONTHLY_DATES: 1
BACKUP_MONTHLY_ENABLE: 'yes'
BACKUP_MONTHLY_RETENTION: 1
BACKUP_WEEKLY_DAY: 0
BACKUP_WEEKLY_ENABLE: 'yes'
BACKUP_WEEKLY_RETENTION: 2
CHECK_MIN_FREE_SPACE: 1
DISABLE_METADATA: 'no'
ERRORTHRESHHOLD: 3
FORCE_PRUNE_DAILY: 0
FORCE_PRUNE_MONTHLY: 0
FORCE_PRUNE_WEEKLY: 0
GZIPRSYNCOPTS: --rsyncable
KEEPLOCAL: 1
LINKDEST: 0
LOCALZONESONLY: 'no'
MAXIMUM_RESTORE_TIMEOUT: 21600
MAXIMUM_TIMEOUT: 7200
MIN_FREE_SPACE: 5
MIN_FREE_SPACE_UNIT: percent
MYSQLBACKUP: both
POSTBACKUP: 'no'
PREBACKUP: -1
PSQLBACKUP: 'no'

 

[cPanelLauren]

I think i figured out what happened. the weekly backup took too long to complete and the monday backup got skipped :/

Yea, based on that log entry:

[2019-05-20 04:00:01 +0200] info [backup] A backup process (ID: 52563) is already running.
[2019-05-20 04:00:01 +0200] info [backup] Backup log file: /usr/local/cpanel/logs/cpbackup/1558231201.log
[2019-05-20 04:00:01 +0200] info [backup] To watch the backup, run:
tail -f /usr/local/cpanel/logs/cpbackup/1558231201.log

That's exactly what appears to have happened.


Does that occur frequently even with incremental backups enabled?

BACKUPTYPE: incremental

Unless there was a lot of data added recently to the account I would be concerned they were taking so long to complete.