Backups not working. The process “pkgacct - [username-account] - av: 4” stalled while it ran for user “root”.

[carolainn]

Hello,

My backups are not working anymore after a full VPS restoration. Been getting the notification "The process “pkgacct - [username-account] - av: 4” stalled while it ran for user “root”." since then, but I have no clue what it means or what to do about it. Should I open a ticket?

Thank you.

 

[cPRex]

Hey there! It's never a bad idea to open a ticket - even if the issue ends up not being with cPanel tools, we'd be able to let you know.

If you're familiar with shell access you can check the backup logs in /usr/local/cpanel/logs/cpbackup/ to see if there is more detail there. There would be a unique log file for each day the backups run.

 

[carolainn]

Hello Rexy, I opened a ticket as you recommended. Thank you.

 

[cPRex]

Can you post the ticket number here?