Backups not working. The process “pkgacct - [username-account] - av: 4” stalled while it ran for user “root”.

carolainn

Active Member
Feb 22, 2018
32
11
8
Argentina
cPanel Access Level
Root Administrator
Hello,

My backups are not working anymore after a full VPS restoration. Been getting the notification "The process “pkgacct - [username-account] - av: 4” stalled while it ran for user “root”." since then, but I have no clue what it means or what to do about it. Should I open a ticket?

Thank you.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,433
1,635
363
cPanel Access Level
Root Administrator
Hey there! It's never a bad idea to open a ticket - even if the issue ends up not being with cPanel tools, we'd be able to let you know.

If you're familiar with shell access you can check the backup logs in /usr/local/cpanel/logs/cpbackup/ to see if there is more detail there. There would be a unique log file for each day the backups run.