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Backups stopped

Discussion in 'Data Protection' started by Chillifish, Jul 31, 2014.

  1. Chillifish

    Chillifish Member

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    The other day my FTP was unavailable, so my backup was unable to complete. I received an email telling me that it was unable to prune the transport.

    The next day, I received the message "[backup] Unable start backup script"

    I then logged into WHM and disabled and re-enabled the backup. Now nothing happens, no backups and no emails.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    I'm not sure if this matters, but have you attempted to re-validate the Additional Destination?
     
  3. Chillifish

    Chillifish Member

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    I have and it came back fine.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. Chillifish

    Chillifish Member

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    How do i do command line from WHM? I'm no good at SSH…
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    The following document is a good place to start:

    Access Your Server via SSH

    However, if you have never used SSH before, and have no background knowledge, you may want to consult with a qualified system administrator that can help you with these types of situations when necessary.

    Thank you.
     
  7. Chillifish

    Chillifish Member

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    Thanks, managed to sort it out, I get the following:
    There's no folder of that date on the FTP.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    It looks like that's a local directory, and not a directory on a remote FTP server. Are you sure you have enabled backups on a remote server and not the local server?

    Thank you.
     
  9. Chillifish

    Chillifish Member

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    There doesn't seem to be an option from what I can see. I just have the FTP listed as an additional destination.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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  11. Chillifish

    Chillifish Member

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    Here y'are.
    Screenshot.jpg
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Check the full backup logs in /usr/local/cpanel/logs/cpbackup/ and /usr/local/cpanel/logs/cpbackup_transporter.log to see if there are any error messages during the transfer of backups to the remote destination.

    Thank you.
     
  13. Chillifish

    Chillifish Member

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    Any tips on how to download them so I can view locally? It's an absolute ballache via ssh.
     
  14. Chillifish

    Chillifish Member

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    There's hundreds of errors, starting with Error connecting to Chillifish FTP: Cpanel::Transport::Exception::Network::Connection=HASH(
    0x315ac30) at /usr/local/cpanel/Cpanel/LoggerAdapter.pm

    - - - Updated - - -

    ends with info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
     
  15. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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