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Bad HELO error

Discussion in 'E-mail Discussion' started by upsforum, Apr 28, 2014.

  1. upsforum

    upsforum Well-Known Member

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    I have two vps , If I send message from first to second I receive this message:


    2014-04-28 14:46:07 H=domainname-first (domain-name-second) [xxx.xxx.xxx.xx]:38997 rejected MAIL <email-sender@domainname-first>: "REJECTED - Bad HELO - Host impersonating [domain-name-second]"


    I triend with free gmail account and it work fine, not return any errors but if I send from domainname-first return message
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you verify the RDNS entry and hostname are configured properly on the sending server? Does the hostname resolve to the correct IP address? Does this happen via webmail and email clients?

    Thank you.
     
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  3. upsforum

    upsforum Well-Known Member

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    the error return with client and webmail
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you let us know the answer to the other questions?

    This will help us to troubleshoot the issue.

    Thanks.
     
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  5. upsforum

    upsforum Well-Known Member

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    rDNS of hostname exist, is configured

    Hi Michael, I sent private message
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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