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Bad service for a expensive panel

Discussion in 'General Discussion' started by hostinglmi, Jan 13, 2004.

  1. hostinglmi

    hostinglmi Member

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    Incredible.

    Whichever time needs a user WHM, so that him of an suitable answer, to an exclusive problem of WHM?

    After restore, certain accounts (including the one of root) cannot change passwords. Nevertheless, if they are possible to be changed from the shell, which indicates to me that problem is of WHM.

    After reply to the tecnico in charge of ticket, and 36 hours, I continue waiting for an answer that very seriously affects many users of a servant, by who many $ are paid to the year, by a panel, and believe that that is not a good form to treat the clients.

    But, it even seems to me very bad, that one finds but answers to the thousands problems of the Cpanel in the EV1 forums, that in the own ones of Cpanel.
     
  2. Joshfrom

    Joshfrom Well-Known Member

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    What was the ticket number?

    (When referring to a ticket in our system always please refence the ticket number)
     
  3. hostinglmi

    hostinglmi Member

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    First --> cPanel tickets ID# 35045
    Second---> 35141 (markes as duplicated)
     
  4. hostinglmi

    hostinglmi Member

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    24 hours +.... and don't work.

    A few the customers, say me: "Do you kown command passwd and kwon shadows files ..."

    I don't say to them:
     
  5. hostinglmi

    hostinglmi Member

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    Bad solution but solution.

    A) Move account to another server.

    B) Delete account and restore with original backup.

    A great days for me.
     
  6. hostinglmi

    hostinglmi Member

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    +24 hours....

    Any solution... only one... Delete account and restore with last backup (tonigth)

    A great work for technical of Cpanel.

    NOT SOLUTION
     
  7. hostinglmi

    hostinglmi Member

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    After 4 dyas, last email from support ?

    What exactly are you having problems with?

    8 replys....

    Staff real read ticket system ?

    Close ticket, and I like no more problems, beacuse if there're a new problem, I think that Cpanel Staff not solution.

    Incredible.

    Thetre're a post for a Poll "Do you like pay XX to XX for priority assistance?

    Ouhhhhhhh
     
  8. qbert1987

    qbert1987 Well-Known Member

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    dont like it then dont use it. as for me i could not be happer with cpanel and know for a fact that no admin panels come close to how grate cpanel is and will be sticking with them for a very long time.
     
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