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Bandwidth Bug?

Discussion in 'General Discussion' started by Zerano, Aug 11, 2004.

  1. Zerano

    Zerano Member

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    I've been hosting a few game sites for people who have game servers. What they usually do is use the space to store custom game maps for download.

    Now I haven't been able to figure this out, but a few have gone past their bandwidth limits and the bandwidth charts don't match up in Cpanel. So it makes it hard for me to point out that they did use their bandwidth limitations.

    I'm pretty sure that due to the nature of their account they did exceed bandwidth, but is there a better way to prove that they did? "Take my word for it" afterall won't cut it for some customers. :)

    Thanks in advance,
    -Tony
     
    #1 Zerano, Aug 11, 2004
  2. Zerano

    Zerano Member

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    Forgot to mention

    I forgot to mention these game sites are subdomain accounts (created as new separate ones) off the game server provider's domain I also host.
     
    #2 Zerano, Aug 11, 2004
  3. Aric1

    Aric1 Well-Known Member

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    Do a quick search, you'll see this has been reported a number of times, also you can see that it's been reported as a bug to Nick, but so far he seems to have completely ignored the issue.

    There is no workaround right now short of increasing bandwidth limits or turning off bandwidth suspension.

    Aric
     
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    #3 Aric1, Aug 19, 2004
  4. Zerano

    Zerano Member

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    Well what if I used another skin other than Xskin? Would that solve the problem?
     
    #4 Zerano, Aug 19, 2004
  5. Myacen

    Myacen Well-Known Member

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    No its a bug with the system not the skin.
     
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    #5 Myacen, Aug 19, 2004
  6. Aric1

    Aric1 Well-Known Member

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    No I say it has been ignored. This issue has been submitted as a bug for a while now and numerous requests have been made for some sign from above that this issue is being looked into. To date, I see no response.

    If I ask you a point blank question and you hear me ask that question and you say nothing, you are ignoring me (regardless of what you may or may not choose to do with the question I asked you privately).

    This is a serious enough issue, and it affects so many people that SOME response is in order, IMMEDIATELY, even if it's just: "Hey, we're looking into it"

    I have no doubt that this issue will eventually be solved and a fix released, but I think with a bug of this nature, we deserve some concrete sign that the problem is actually being worked on, because all I can tell my customers right now who are suffering with this issue and confused as hell (thinking they are doing something wrong or are being attacked or something): "Don't worry, it's a bug, and it has been reported," Not very reassuring since no one from cpanel.net has even acknowledged looking into the issue...

    Aric
     
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    #6 Aric1, Aug 19, 2004
  7. richy

    richy Well-Known Member

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    It has, and the entire bandwidth system is being re-written for Cpanel 10: consider we've just jumped from 9.5 on Sunday to 9.7 today, I think/hope it won't be long.
    http://bugzilla.cpanel.net/show_bug.cgi?id=266
     
    #7 richy, Aug 19, 2004
  8. Aric1

    Aric1 Well-Known Member

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    lol. I don't think I will ever understand the CPANEL version numbering system. :confused:

    In any case, I hope the rewrite will fix the issue, I don't see any discussion of what's "on tap" for this rewrite, so who knows. If anyone actually knows of a public venue where the goals for the bandwidth rewrite are discussed, I'll back off, though I feel they should have responded to some of the bug reports.
     
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    #8 Aric1, Aug 19, 2004
  9. krisdv

    krisdv Well-Known Member

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    When I reported the bandwidth problem, cPanel support told me they would re-write it for version 9.5 :confused:
     
    #9 krisdv, Aug 20, 2004
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