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Bandwidth email notifications issues and suggestions

Discussion in 'E-mail Discussions' started by Prism329, Aug 31, 2004.

  1. Prism329

    Prism329 Member

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    I have several customers complaining about multiple bandwidth notifications daily, and they don't state specifically how much bandwidth is being used. Can we PLEASE get this changed to include actual percentages, or specific figures, and what can I do to cut down on the number of times it checks and sends out these email notifications? crontab -e only shows one entry, checking once a day at 9 AM. Server is keeping it's time correctly.

    DH,
    These notices are useless as they come multiple times a day once
    80% is reached. And it never tells you anything else. I could
    be at 81% or 99% and never know it. Something to think about.
    TR

    ----- Original Message -----
    From: <bandwidth@*******.com>
    To: <info@*******.com>
    Sent: Tuesday, August 31, 2004 8:32 PM
    Subject: The domain *******.com (******) is about to exceed bandwidth limit


    The domain *******.com (******) has reached 80% of its bandwidth limit.
    Please contact the system admin as soon as possible.
     
  2. sneader

    sneader Well-Known Member

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    I absolutely agree with everything you have said.

    Also, am I the only server admin that does not get CC'd on all the disk space and bandwidth e-mails sent to customers? As a server admin, I want to know when customers are about to exceed bandwidth or have exceeded disk space. In other words, I'd like to have the option to be CC'd on all disk space and bandwidth e-mails that cPanel sends to my customers.

    Thoughts?

    - Scott
     
  3. Prism329

    Prism329 Member

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    Bumping this up so that I can get a formal answer from the cPanel coders. Guys, please respond to this. :)
     
  4. sneader

    sneader Well-Known Member

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    I opened up a ticket on this, because I thought it was broke. Turns out this is by design! Yep, the system sends out e-mails to your customers, and you have no control over this, nor do you have any idea that the e-mails are being sent out.

    What's funny is the first cPanel tech thought it was broke too. He escalated it to a higher level tech, who they told us both that this was all by design!

    The escalation tech closed my support ticket with the following information:

    Hello,
    Bandwidth and disk space warning emails are sent to the email account account in question or the account's contact address. The only way for you to get a copy of their email is to add your address to their ~/.contactemail file
    (IE if it was
    foo@domain.com
    make it
    foo@domain.com,root@server.com
    )​

    Great, no problem. :)

    - Scott
     
  5. Prism329

    Prism329 Member

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    I receive a copy of the email, the issue that you described is completely unrelated to my original issue (no disrespet intended).

    The thing is, we're getting TOO MANY emails. Please read my original post, as it sums it up pretty nicely.
     
  6. SarcNBit

    SarcNBit Well-Known Member

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    Your best bet is to log the matter into bugzilla. You can do that for each of the matters listed here. One for the 'too many' problem and one for the 'by design' issue.
     
  7. sneader

    sneader Well-Known Member

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    Prism, the issue is very related. The problem is, as server admins, we have NO CONTROL over these e-mails! The server admins don't get a copy of them... we can't change the verbage of the e-mails... we can't set a limit on how often they go out... we can't enable or disable them... we have no control.

    I agree with SarcNBit -- we all need to submit this as a feature request (aka BugZilla)

    - Scott
     
  8. jsoren

    jsoren Member

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    Old but reopening this thread. This was the closest match by search.

    For each domain a cpanel server can send out over 100 bandwidth exceeded emails to the server admin(myself) in a single day which is just silly. At most it should be every hour to half hour and I should be seeing no more than 24 to 48 notices. Currently I get spammed day after day by the server from accounts that sit at 80%+ bandwidth usage. I want to receive the emails but I do not want over 100 per day per account.

    Can this be modified?
     
  9. sneader

    sneader Well-Known Member

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  10. krisdv

    krisdv Well-Known Member

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    Should I uncheck this box :

    Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions is disabled)

    before I will get notification e-mails when the 80% has been reached.
     
  11. electric

    electric Well-Known Member

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  12. Wallaby

    Wallaby Well-Known Member

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    We too are getting very frustrated with the *HUGE* number of emails which are being sent out with "The domain (user) is about to exceed bandwidth limit " -- every 30 minutes it seems.
     
  13. sneader

    sneader Well-Known Member

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    Have you submitted your comments to both Bugzilla's listed above? cPanel isn't likely going to see this thread and act upon it. Give your support to fixing this incredibly stupid problem by posting to both Bugzillas. I may even open up a support ticket on this, and see where things are with it. It's just ridiculous. :mad:

    - Scott
     
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