Bandwidth email notifications issues and suggestions

[Prism329]

I have several customers complaining about multiple bandwidth notifications daily, and they don't state specifically how much bandwidth is being used. Can we PLEASE get this changed to include actual percentages, or specific figures, and what can I do to cut down on the number of times it checks and sends out these email notifications? crontab -e only shows one entry, checking once a day at 9 AM. Server is keeping it's time correctly.

DH,
These notices are useless as they come multiple times a day once
80% is reached. And it never tells you anything else. I could
be at 81% or 99% and never know it. Something to think about.
TR

----- Original Message -----
From: <[email protected]*******.com>
To: <[email protected]*******.com>
Sent: Tuesday, August 31, 2004 8:32 PM
Subject: The domain *******.com (******) is about to exceed bandwidth limit


The domain *******.com (******) has reached 80% of its bandwidth limit.
Please contact the system admin as soon as possible.

 

[sneader]

I absolutely agree with everything you have said.

Also, am I the only server admin that does not get CC'd on all the disk space and bandwidth e-mails sent to customers? As a server admin, I want to know when customers are about to exceed bandwidth or have exceeded disk space. In other words, I'd like to have the option to be CC'd on all disk space and bandwidth e-mails that cPanel sends to my customers.

Thoughts?

- Scott

 

[Prism329]

Bumping this up so that I can get a formal answer from the cPanel coders. Guys, please respond to this.

 

[sneader]

I opened up a ticket on this, because I thought it was broke. Turns out this is by design! Yep, the system sends out e-mails to your customers, and you have no control over this, nor do you have any idea that the e-mails are being sent out.

What's funny is the first cPanel tech thought it was broke too. He escalated it to a higher level tech, who they told us both that this was all by design!

The escalation tech closed my support ticket with the following information:

Hello,
Bandwidth and disk space warning emails are sent to the email account account in question or the account's contact address. The only way for you to get a copy of their email is to add your address to their ~/.contactemail file
(IE if it was
[email protected]
make it
[email protected],[email protected]
)​

Great, no problem.

- Scott

 

[Prism329]

I receive a copy of the email, the issue that you described is completely unrelated to my original issue (no disrespet intended).

The thing is, we're getting TOO MANY emails. Please read my original post, as it sums it up pretty nicely.

 

[SarcNBit]

Bumping this up so that I can get a formal answer from the cPanel coders. Guys, please respond to this.

Your best bet is to log the matter into bugzilla. You can do that for each of the matters listed here. One for the 'too many' problem and one for the 'by design' issue.

 

[sneader]

Prism, the issue is very related. The problem is, as server admins, we have NO CONTROL over these e-mails! The server admins don't get a copy of them... we can't change the verbage of the e-mails... we can't set a limit on how often they go out... we can't enable or disable them... we have no control.

I agree with SarcNBit -- we all need to submit this as a feature request (aka BugZilla)

- Scott

 

[jsoren]

Old but reopening this thread. This was the closest match by search.

For each domain a cpanel server can send out over 100 bandwidth exceeded emails to the server admin(myself) in a single day which is just silly. At most it should be every hour to half hour and I should be seeing no more than 24 to 48 notices. Currently I get spammed day after day by the server from accounts that sit at 80%+ bandwidth usage. I want to receive the emails but I do not want over 100 per day per account.

Can this be modified?

 

[sneader]

Rather than rehash this, please see my BugZilla ticket:

http://bugzilla.cpanel.net/show_bug.cgi?id=1319

Then please add your comments to it, if you agree with what we are asking for.

- Scott

 

[krisdv]

Should I uncheck this box :

Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions is disabled)

before I will get notification e-mails when the 80% has been reached.

 

[electric]

Rather than rehash this, please see my BugZilla ticket:

http://bugzilla.cpanel.net/show_bug.cgi?id=1319

Then please add your comments to it, if you agree with what we are asking for.

- Scott

And also this one, which is closely related:

http://bugzilla.cpanel.net/show_bug.cgi?id=2626

 

[Wallaby]

We too are getting very frustrated with the *HUGE* number of emails which are being sent out with "The domain (user) is about to exceed bandwidth limit " -- every 30 minutes it seems.

 

[sneader]

We too are getting very frustrated with the *HUGE* number of emails which are being sent out with "The domain (user) is about to exceed bandwidth limit " -- every 30 minutes it seems.

Have you submitted your comments to both Bugzilla's listed above? cPanel isn't likely going to see this thread and act upon it. Give your support to fixing this incredibly stupid problem by posting to both Bugzillas. I may even open up a support ticket on this, and see where things are with it. It's just ridiculous.

- Scott