Bandwidth Limitation Issue on Cpanel/WHM

kenby

Member
Mar 14, 2011
9
0
51
Hi,
I'm currently using WHM/Cpanel (11.28.86) I found that the bandwidth limitation is not affected sometimes.
There are some websites which they have more than 200% of bandwidth and still using more bandwidth without limitation.
as I investigate Cpanel stopped this sites from being view(I mean that the html pages are fine and show BandWidth Exceeds error) but the links are working files(for example the link to the mp3 files is working). the users found this issue and they host the site on the another host and the files on our server, so the limitation of the bandwidth is not working on the links and the users can download the files from the site which had already Exceeds his bandwidth.
How to resolve this issue?
Thank.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello kenby,

Can you please open up a ticket for us to investigate this further? You can use WHM > Support Center > Contact cPanel or the link in my signature. Please post the ticket number here after opening one.

Thanks.