The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Bandwidth overage - notify only?

Discussion in 'General Discussion' started by paulkoan, Sep 10, 2009.

  1. paulkoan

    paulkoan Well-Known Member

    Joined:
    Nov 24, 2006
    Messages:
    80
    Likes Received:
    0
    Trophy Points:
    156
    Hello,

    Is it possible to only send the notifications for bandwidth overruns, rather than suspending the account?

    We'd like to make this decision case by case.

    Thanks,

    Paul
     
    #1 paulkoan, Sep 10, 2009
  2. thewebhosting

    thewebhosting Well-Known Member

    Joined:
    May 9, 2008
    Messages:
    1,201
    Likes Received:
    1
    Trophy Points:
    68
    You can disable only "Suspend Account" notification from WHM -> Contact Manager option.
     
    #2 thewebhosting, Sep 11, 2009
  3. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,486
    Likes Received:
    29
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    You can disable automatic suspension for bandwidth overage by toggling the following Tweak Setting:

    Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions if disabled, and disable all bandwidth notifications.)
     
    #3 cPanelKenneth, Sep 11, 2009
  4. paulkoan

    paulkoan Well-Known Member

    Joined:
    Nov 24, 2006
    Messages:
    80
    Likes Received:
    0
    Trophy Points:
    156
    Thanks. Interesting how I have read the tweak settings countless times and never absorbed that.

    Paul
     
    #4 paulkoan, Sep 11, 2009
  5. ianmarie

    ianmarie Well-Known Member

    Joined:
    Mar 27, 2006
    Messages:
    56
    Likes Received:
    0
    Trophy Points:
    156
    Does this really mean, as it sounds, that even though you only want to disable the suspension of accounts, that people who do exceed their allocation will not get notification that they have exceeded their allocation?

    Is there a means to ensure that people do receive notifications that their bandwidth is approaching allocation / exceeded allocation; but not have their account suspended when they do?

    What about the notion of soft and hard bandwidth limits; so that users can exceed the soft limit, (and therefore incur extra bandwidth charges), but not exceed the hard bandwidth limits. Does anyone know of a plugin?
     
    #5 ianmarie, Aug 1, 2010
    Last edited: Aug 1, 2010
  6. cPanelKenneth

    cPanelKenneth cPanel Development
    Staff Member

    Joined:
    Apr 7, 2006
    Messages:
    4,486
    Likes Received:
    29
    Trophy Points:
    308
    cPanel Access Level:
    Root Administrator
    Your understanding of the tweak setting is correct. Checking the box:

    • Disables bandwidth exceeded notifications
    • Disables bandwidth limiting upon exceeding bandwidth allocation ( what the tweak setting calls 'suspension')
    • Clears currently enforced bandwidth limitations

    Not at this time.

    I'm not aware of one, but others might know.
     
    #6 cPanelKenneth, Aug 2, 2010
  7. mikelegg

    mikelegg Well-Known Member

    Joined:
    Mar 29, 2005
    Messages:
    330
    Likes Received:
    0
    Trophy Points:
    166
    We're going to write our own script to notify customers of their bandwidth usage. That way we can turn off the cPanel one with it's mandatory account suspension and still keep our customers aware of their usage.
     
    #7 mikelegg, May 27, 2011
  8. alok86

    alok86 Registered

    Joined:
    Jun 4, 2011
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    51
    I am not able to locate Disable Suspending accounts that exceed their bandwidth limit under Tweak settings in WHM 11.30.02. I guess option is removed. This setting got my attention coz my 2 domains got suspended becoz of bandwidth was exceeded.
     
    #8 alok86, Sep 29, 2011
  9. spaceman

    spaceman Well-Known Member

    Joined:
    Mar 25, 2002
    Messages:
    482
    Likes Received:
    0
    Trophy Points:
    316
    Hello Mike. Did you ever get anywhere with this? Did you end up successfully writing your own script, or perhaps found an alternative solution/script? It's the same issue we're looking at now.

    Thx,

    Ross.
     
    #9 spaceman, Oct 2, 2011
  10. Peoplespaces

    Peoplespaces Well-Known Member

    Joined:
    Oct 1, 2001
    Messages:
    222
    Likes Received:
    3
    Trophy Points:
    318
    cPanel Access Level:
    Root Administrator
    I would like to know about this as well. We don't want to shut down the sites exceeding bandwdith but would like to notify them that extra charges are pending. How do we do that?
     
    #10 Peoplespaces, Oct 4, 2011
  11. SoftDux

    SoftDux Well-Known Member

    Joined:
    May 27, 2006
    Messages:
    984
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Johannesburg, South Africa
    cPanel Access Level:
    Root Administrator
    Can we get an update on this from cPanel please?

    I also need the ability for clients to get notified that they've reached 80% or 90% or 95% of their allotted bandwidth, without being suspended
     
    #11 SoftDux, May 25, 2012
  12. liquorvicar

    liquorvicar Registered

    Joined:
    Jun 25, 2012
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    WHM 11.32.4 (build 13)
    I can't see the option to disable suspension on exceeding bandwidth. Did this get removed in an earlier version of WHM? Any word of whether there are plans to introduce "soft" bandwidth limits? It seems there are a few people out there who would like such a feature...
     
    #12 liquorvicar, Aug 29, 2012
  13. Will Gibson

    Will Gibson Registered

    Joined:
    May 24, 2012
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    Like most everyone else, I really need to be able to globally allow overuse and just receive notifications so that I know which clients I need to hit for some more cash.

    I came into work this morning to find that an important client's website had been suspended at around 2am. This is simply not acceptable.

    I'm very surprised WHM/cPanel cant offer something so simple and of obvious benefit to many users. Come on guys, pull your finger out!

    Has anyone had any luck writing their own script to check the usage against their own database of what people are paying for?
     
    #13 Will Gibson, Aug 29, 2012
  14. davemehta

    davemehta Member

    Joined:
    Jul 13, 2005
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    151
    I would like to know this as well and I do NOT see any options in WHM under Tweak Settings. How can I get notifications (as root) when an account goes over bandwidth but not limit them?
     
    #14 davemehta, Oct 30, 2012
  15. Core

    Core Member

    Joined:
    Jan 17, 2004
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    151
    +1
    I just got off the phone with a client because her site was suspended.
    I had made some changes, and toggle bandwidth alerts on, (I had forgotten wit would suspend them)

    I like for my cleints to know htey are exceeding bandwidth, so if I need to suggest they upgrade they understand why.
    I do not want them cut off though! Just notified.
     
    #15 Core, Dec 17, 2012
  16. spaceman

    spaceman Well-Known Member

    Joined:
    Mar 25, 2002
    Messages:
    482
    Likes Received:
    0
    Trophy Points:
    316
    It's hard to believe that this issue hasn't been resolved yet. I've raised it as a feature request over here:

    cPanel Feature Requests
     
    #16 spaceman, Jan 20, 2013
  17. spaceman

    spaceman Well-Known Member

    Joined:
    Mar 25, 2002
    Messages:
    482
    Likes Received:
    0
    Trophy Points:
    316
    #17 spaceman, Jan 21, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - Bandwidth overage notify
  1. sushlik

    How to display full server monthly bandwidth usage?

    sushlik, Jun 24, 2017 at 2:01 AM, in forum: General Discussion
    Replies:
    2
    Views:
    37
    cPanelMichael
    Jun 26, 2017 at 11:13 AM
  2. SCott Galambos

    Bandwidth throttling for SMTP port?

    SCott Galambos, May 26, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    72
    cPanelMichael
    May 29, 2017
  3. Talent Wedz

    Spiking Bandwidth Issue

    Talent Wedz, May 24, 2017, in forum: General Discussion
    Replies:
    4
    Views:
    80
    cPanelMichael
    May 29, 2017
  4. Saeven

    Issue calling Bandwidth::query UAPI from WHM?

    Saeven, Feb 23, 2017, in forum: cPanel Developers
    Replies:
    2
    Views:
    310
    cPanelMichael
    Feb 27, 2017
  5. constantine

    Calculating Bandwidth Upload Only

    constantine, Feb 2, 2017, in forum: Workarounds and Optimization
    Replies:
    1
    Views:
    173
    cPanelMichael
    Feb 6, 2017

Share This Page