paulkoan

Well-Known Member
Nov 24, 2006
80
0
156
Hello,

Is it possible to only send the notifications for bandwidth overruns, rather than suspending the account?

We'd like to make this decision case by case.

Thanks,

Paul
 

thewebhosting

Well-Known Member
May 9, 2008
1,201
1
68
You can disable only "Suspend Account" notification from WHM -> Contact Manager option.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,608
77
308
cPanel Access Level
Root Administrator
You can disable automatic suspension for bandwidth overage by toggling the following Tweak Setting:

Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions if disabled, and disable all bandwidth notifications.)
 

paulkoan

Well-Known Member
Nov 24, 2006
80
0
156
You can disable automatic suspension for bandwidth overage by toggling the following Tweak Setting:

Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions if disabled, and disable all bandwidth notifications.)
Thanks. Interesting how I have read the tweak settings countless times and never absorbed that.

Paul
 

ianmarie

Well-Known Member
Mar 27, 2006
56
0
156
Disable Suspending accounts that exceed their bandwidth limit (will clear all suspensions if disabled, and disable all bandwidth notifications.)
Does this really mean, as it sounds, that even though you only want to disable the suspension of accounts, that people who do exceed their allocation will not get notification that they have exceeded their allocation?

Is there a means to ensure that people do receive notifications that their bandwidth is approaching allocation / exceeded allocation; but not have their account suspended when they do?

What about the notion of soft and hard bandwidth limits; so that users can exceed the soft limit, (and therefore incur extra bandwidth charges), but not exceed the hard bandwidth limits. Does anyone know of a plugin?
 
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cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,608
77
308
cPanel Access Level
Root Administrator
Does this really mean, as it sounds, that even though you only want to disable the suspension of accounts, that people who do exceed their allocation will not get notification that they have exceeded their allocation?
Your understanding of the tweak setting is correct. Checking the box:

  • Disables bandwidth exceeded notifications
  • Disables bandwidth limiting upon exceeding bandwidth allocation ( what the tweak setting calls 'suspension')
  • Clears currently enforced bandwidth limitations

Is there a means to ensure that people do receive notifications that their bandwidth is approaching allocation / exceeded allocation; but not have their account suspended when they do?
Not at this time.

What about the notion of soft and hard bandwidth limits; so that users can exceed the soft limit, (and therefore incur extra bandwidth charges), but not exceed the hard bandwidth limits. Does anyone know of a plugin?
I'm not aware of one, but others might know.
 

mikelegg

Well-Known Member
Mar 29, 2005
330
3
166
We're going to write our own script to notify customers of their bandwidth usage. That way we can turn off the cPanel one with it's mandatory account suspension and still keep our customers aware of their usage.
 

alok86

Registered
Jun 4, 2011
3
0
51
I am not able to locate Disable Suspending accounts that exceed their bandwidth limit under Tweak settings in WHM 11.30.02. I guess option is removed. This setting got my attention coz my 2 domains got suspended becoz of bandwidth was exceeded.
 

spaceman

Well-Known Member
Mar 25, 2002
512
6
318
We're going to write our own script to notify customers of their bandwidth usage. That way we can turn off the cPanel one with it's mandatory account suspension and still keep our customers aware of their usage.
Hello Mike. Did you ever get anywhere with this? Did you end up successfully writing your own script, or perhaps found an alternative solution/script? It's the same issue we're looking at now.

Thx,

Ross.
 

Peoplespaces

Well-Known Member
Oct 1, 2001
262
6
318
cPanel Access Level
Root Administrator
I would like to know about this as well. We don't want to shut down the sites exceeding bandwdith but would like to notify them that extra charges are pending. How do we do that?
 

liquorvicar

Registered
Jun 25, 2012
3
0
1
cPanel Access Level
Root Administrator
WHM 11.32.4 (build 13)
I can't see the option to disable suspension on exceeding bandwidth. Did this get removed in an earlier version of WHM? Any word of whether there are plans to introduce "soft" bandwidth limits? It seems there are a few people out there who would like such a feature...
 

Will Gibson

Registered
May 24, 2012
4
0
51
cPanel Access Level
Root Administrator
Like most everyone else, I really need to be able to globally allow overuse and just receive notifications so that I know which clients I need to hit for some more cash.

I came into work this morning to find that an important client's website had been suspended at around 2am. This is simply not acceptable.

I'm very surprised WHM/cPanel cant offer something so simple and of obvious benefit to many users. Come on guys, pull your finger out!

Has anyone had any luck writing their own script to check the usage against their own database of what people are paying for?
 

davemehta

Member
Jul 13, 2005
8
0
151
I would like to know this as well and I do NOT see any options in WHM under Tweak Settings. How can I get notifications (as root) when an account goes over bandwidth but not limit them?
 

Core

Member
Jan 17, 2004
7
0
151
+1
I just got off the phone with a client because her site was suspended.
I had made some changes, and toggle bandwidth alerts on, (I had forgotten wit would suspend them)

I like for my cleints to know htey are exceeding bandwidth, so if I need to suggest they upgrade they understand why.
I do not want them cut off though! Just notified.