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Bandwidth Page Not Opening Properly in cPanel

Discussion in 'User Experience' started by wafaa, Feb 6, 2019.

  1. wafaa

    wafaa Well-Known Member

    Joined:
    May 14, 2013
    Messages:
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    cPanel Access Level:
    Reseller Owner
    Hello,

    I have this error when i click to "bandwidth"

    Code:
    A fatal error or timeout occurred while processing this directive. [show] [close]
    
    Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Invalid offset: undefined
    ]
    [TEXT]=[
    
    ]
    at cpanel.pl line 1031.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/stats/bandwidth"..., 1) called at cpanel.pl line 4383
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 845
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/stats/bandwidth.html.tt") called at cpanel.pl line 267 
    
    
     
    #1 wafaa, Feb 6, 2019
    Last edited by a moderator: Feb 6, 2019
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
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    440
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    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @wafaa

    Is there an associated error in the cPanel error logs for this? They're located at:

    Code:
    /usr/local/cpanel/logs/error_log
    Since your profile indicates you're a reseller owner, if you don't have access to the error logs, you'll need to contact your provider for assistance.


    Thanks!
     
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