beddo

Well-Known Member
Jan 19, 2007
159
1
168
England
cPanel Access Level
DataCenter Provider
Hey there.
I've never really thought to check, but one of my clients have just contacted me asking why their site was down. They were getting the bandwidth exceeded message claiming 723Mb (limit is 500Mb -> how does it get that far past a limit?)

I know I can check the website usage, but is there any way to get a breakdown of the other details to see exactly what has used up all of this because the website has used barely anything..

I also noticed that /scripts/bandwidth has this line in it:

/usr/local/etc/cpanel/bin/bandit > /var/cpanel/bandwidth/index.html

There is no cpanel directory under /usr/local/etc and no bin directory under /etc/cpanel so I don't know if this might be a problem.
 
Last edited:

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hey there.
I've never really thought to check, but one of my clients have just contacted me asking why their site was down. They were getting the bandwidth exceeded message claiming 723Mb (limit is 500Mb -> how does it get that far past a limit?)

I know I can check the website usage, but is there any way to get a breakdown of the other details to see exactly what has used up all of this because the website has used barely anything..

I also noticed that /scripts/bandwidth has this line in it:

/usr/local/etc/cpanel/bin/bandit > /var/cpanel/bandwidth/index.html

There is no cpanel directory under /usr/local/etc and no bin directory under /etc/cpanel so I don't know if this might be a problem.
Go into their cPanel interface and under the Logs section click on Bandwidth to see a breakdown of their bandwidth consumption.

What version of cPanel/WHM are you running? I ask because I know some of our older versions had issues with accurate bandwidth calculation.
 

beddo

Well-Known Member
Jan 19, 2007
159
1
168
England
cPanel Access Level
DataCenter Provider
Thanks for the tip on the bandwidth section, it seems that most of the traffic is POP traffic. Oddly there's a significant amount of IMAP and last I checked they don't use IMAP (this is a customer that has to call us everytime they want to set up email on a new PC)

Version info cPanel 11.24.4-S36281 - WHM 11.24.2 - X 3.9

I haven't run upcp for a little while so might look at doing that soon. Not just yet though!
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
Thanks for the tip on the bandwidth section, it seems that most of the traffic is POP traffic. Oddly there's a significant amount of IMAP and last I checked they don't use IMAP (this is a customer that has to call us everytime they want to set up email on a new PC)

Version info cPanel 11.24.4-S36281 - WHM 11.24.2 - X 3.9

I haven't run upcp for a little while so might look at doing that soon. Not just yet though!
I know Webmail will access mail over IMAP, perhaps that could explain this anomaly?