Bandwidth Usage in WHM Not Updating

[Jeff75]

I'm running WHM 10.8.0 cPanel 10.8.1-S11 and the Bandwidth Usage page in WHM is no longer working. I've tried running /scripts/fixcommonproblems and updatequotas -av but neither helped.

Can someone tell me how to fix this?

 

[cbwass]

Could be that you need to update your version of Perl, there are a number of threads about this if you search.

 

[DIYHosting]

I am experiencing this issue on several servers. Bandwidth usage is reported incorrectly in WHM and cPanel but all of the stats programs are correct (ie. AWStats, Bandmin, etc).

Basically the bandwidth is reported to be really low in WHM/cPanel and does not reflect its real usage or what is reported in the other programs (which seems accurate).

All of the other posts on this issue were quite old and were not helpful. Perl is updated to the latest version, cPanel is the latest stable build, logrotate tmp noexec fix has been applied, stats manager shows that the server is able to keep up with the log processing on time, etc.

Anyone have any ideas?

 

[DIYHosting]

Checking the accounts in /var/cpanel/bandwidth I see that it is only calculating the ftp, and email services and not web traffic. Hrmmm....

 

[Jeff75]

I am still having this problem after upgrading to multiple STABLE versions since I first started experiencing this.

 

[Earendil]

I'm experiencing this too, submitted a ticket.

 

[color]

Same problem for me, with new added domains with latest edge build of CPanel

 

[Earendil]

Response from support:

"Any VirtualHost entries that have the following

BytesLog /usr/local/apache/domlogs/www.domain.com-bytes_log

Should be

BytesLog /usr/local/apache/domlogs/domain.com-bytes-log

You can run this command to fix this for httpd.conf

replace "BytesLog /usr/local/apache/domlogs/www." "BytesLog /usr/local/apache/domlogs/" -- /usr/local/apache/conf/httpd.conf

Then restart Apache.

You will then need to combine the domlogs files in /usr/local/apache/domlogs using this command

for i in $(ls www.*bytes_log); do cat $i >> ${i##www.}; done

That will take a minute or two to complete depending on how may bytes_log files and the size of them.

Then run /scripts/runstatsonce

Thats it, problem will be resolved and should not be an issue again."

You might want to check first if you're affected by the same problem.
Basically there shouldn't be any entries which begin with:

"BytesLog /usr/local/apache/domlogs/www."

 

[color]

/scripts/buildhttpdconf helped for me
it adds those missing log strings in httpd.conf

 

[DIYHosting]

There was an error in the bove line, it should be:

replace "BytesLog /usr/local/apache/domlogs/www." "BytesLog /usr/local/apache/domlogs/" -- /usr/local/apache/conf/httpd.conf

Your post got it fixed for me though. I think this may have occured when I previously upgraded to the edge build.

 

[Earendil]

There was an error in the bove line.

You're right, I've corrected it in the original post

 

[Paonza]

Hi All!
Form Novembre my Bandwidth Usage page in WHM is no longer working. All the values are zero.
I checked the httpd.conf and for each domain i have the following line:

BytesLog domlogs/domains.com-bytes_log

could is this the problem? the incorrect path?
should be:

BytesLog /usr/local/apache/domlogs/domains.com-bytes_log

do you think is this what i need to fix?

thanks for the help!
Fabio