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Bandwidth usage not appearing

Discussion in 'General Discussion' started by Fergo, Sep 10, 2010.

  1. Fergo

    Fergo Member

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    Hi everyone,

    I have a reseller account (WHM 11.25.0 - X 3.9) and for an unknown reason, the bandwidth is not being calculated for some accounts (most of them, but not all of them). If I login to the cPanel (cPanel 11.25.0-S43473) of one of the accounts, the stats on the left says "Monthly Bandwidth Transfer 0 / 10000 MB", but awStats shows it correctly.

    I've read some posts here regarding a similar issue, but most of them requires me to execute some scripts and stuff, which I can't, because I do not own the dedicated servers, only a reseller account.

    Is there anything I can do to solve this issue? I think it's an account problem, because there are 3 accounts in WHM that displays the BW correctly.

    Regards,
    Fergo
     
  2. mohit

    mohit Well-Known Member

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    as a reseller you won't be able to solve this issue,
    please ask your provider to resolve the issue for you
     
  3. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

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    Twitter:
    That is correct; root (i.e., Administrator) access is required in order to fully investigate the difficulty and to perform any corrective measures; please consider asking the hosting service provider to update cPanel to the latest version available; the version number provided, of 11.25.0-S43473, is severely out-of-date. If the difficulty persists after having ensured cPanel is up-to-date, then I would consider asking the hosting service provider to submit a support request (Where should I go for support? - cPanel Inc.).

    Via root SSH access, the server administrator can perform a cPanel update using the following command:
    Code:
    # /scripts/upcp
    Please see the following resources for additional information, including to confirm the latest available cPanel version and official change log details:
     
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