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Being blamed for sending spam but I'm not. Can someone help with log entries?

Discussion in 'E-mail Discussions' started by openminds, Jun 22, 2015.

  1. openminds

    openminds Registered

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    Hi all,

    My reseller host keeps blaming one of my accounts for sending spam who I know for a fact is not, at least not intentionally. I have done malware and virus scans on his only computer that connects via email, I have changed passwords, had my host scan the file system for malware, etc but it keeps happening. I am not a pro at this level and could use a little help. They sent me a log with multiples of the same entry. Can someone please help me understand what exactly what these entries mean?

    Code:
    2015-06-14 23:00:44 H=notmydomain1.eu [1.1.1.1]:56590 F=<postmaster@notmydomain1.eu> temporarily rejected RCPT <mycustomer@customersdomain.com>: Could not complete sender verify callout
    
    2015-06-14 23:02:03 H=notmydomain2.eu [2.2.2.2]:58783 F=<postmaster@notmydomain2.eu> temporarily rejected RCPT <mycustomer@customersdomain.com>: Could not complete sender verify callout
    
    
     
    #1 openminds, Jun 22, 2015
    Last edited by a moderator: Jun 22, 2015
  2. openminds

    openminds Registered

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    Here is another entry. There is a multitude of these, all having an email address in them that does not exist on my server, and they are all different:

    Code:
    2015-06-22 10:13:07 H=static-ip-209-126-xxx-xx.inaddr.ip-pool.com (somedomain.us) [209.126.xxx.xx]:41321 F=<[EMAIL]publicrecordsalert@somedomain.us[/EMAIL]> temporarily rejected RCPT <[EMAIL]nonexistant@mydomain.com[/EMAIL]>: Could not complete sender verify callout
    
    
    Isn't this an incoming email log entry?
     
    #2 openminds, Jun 22, 2015
    Last edited by a moderator: Jun 23, 2015
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Do you have this enabled in WHM?

    Home »Service Configuration »Exim Configuration Manager, Mail tab:

    Disabled is preferred.

    In your cPanel, Mail section, Default Address, where do you have all unrouted email for your domains going?

    "Discard the email while your server processes it by SMTP time with an error message." is preferred.
     
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