Best Option for Account when User Leaves Company?

jethrodesign

Well-Known Member
Feb 17, 2012
50
1
58
cPanel Access Level
Root Administrator
Hi,
Just wondering about the smartest way to handle email accounts when a user is no longer with a company?

I just checked a client's account, and there is one user who left a while back but their email is 65MB full. I'm guessing it's probably 90%+ spam, but I don't know if there are legitimate emails in there. I was going to have the client look through the account and keep any good emails while deleting the rest.

- But what should be done with the account after that?

If we just delete the account, wouldn't legitimate users just receive a generic bounce message? Probably not the best option.

If they set an autoresponder stating that the user was no longer with the company, wouldn't the email still be kept/stored?

What is the best protocol to use so that legitimate senders might at least know the person is not longer with the company (and that they may need to contact someone else), but not divert spammers to someone else's account?

Thanks!
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Leave the account run for a bit with someone else checking it might be best. If you forward to another, spam goes there instead. Set an auto responder and you're auto responding to spam. 30 days out, no new email from legit users, kill it. If I emailed you at joe @ yourdomain.com and it bounced, "No Such User Here" I think I would probably go to yourdomain.com and track down a new contact to send an email to.