Hello,
This is not about a specific email issue, it's about a perfect strategy for email configuration if possible.
I receive some complaints from my customers about delay of receiving or sending some messages (only customers who have a large amount of emails)
Complaints like:
"Someone (let’s say is: John) sent me an email about an urgent order from 15 hours ago, didn’t received yet"
I login his cPanel (based on his permission) to find that he receive a lot of messages correctly, and when I send him a test mail from me it arrives quickly.
What embarrasses you is that “John” has already sent his message to [email protected]_com & [email protected]_com, emp2 has received it but emp1 didn’t.
Also, emp1 has received from John yesterday, today and in the future except this message even to spam or junk folder.
In WHM ->Mail Delivery Reports I found this message is accepted with a green mark and 2 or 3 spam score, may this message arrives after 20 hours or more, and sometimes doesn’t arrive at all.
Similar when sending in some cases, the message stuck in the queue system for more than one or two days!
Sometimes I ask my customer to use his own Gmail to send or receive, of course this isn’t a professional service to provide especially for a large company that have a worldwide business.
While SpamAssassin is one, Auto delete spam: off, Spam box: enabled, what can I do more? I’ve read a ton of articles about Spam, Exim configuration on cPanel K.B or other sites but I still facing some cases like that each day.
I’m sorry for this long post but I’m wondering if there is a perfect way or even a paid plugin or service can be installed to improve email service on my server.
I contacted cloudflare.com to know if they can sell me a service to achieve that they responded with: NOT.
Any suggestion will be appreciated.
Thank you.
This is not about a specific email issue, it's about a perfect strategy for email configuration if possible.
I receive some complaints from my customers about delay of receiving or sending some messages (only customers who have a large amount of emails)
Complaints like:
"Someone (let’s say is: John) sent me an email about an urgent order from 15 hours ago, didn’t received yet"
I login his cPanel (based on his permission) to find that he receive a lot of messages correctly, and when I send him a test mail from me it arrives quickly.
What embarrasses you is that “John” has already sent his message to [email protected]_com & [email protected]_com, emp2 has received it but emp1 didn’t.
Also, emp1 has received from John yesterday, today and in the future except this message even to spam or junk folder.
In WHM ->Mail Delivery Reports I found this message is accepted with a green mark and 2 or 3 spam score, may this message arrives after 20 hours or more, and sometimes doesn’t arrive at all.
Similar when sending in some cases, the message stuck in the queue system for more than one or two days!
Sometimes I ask my customer to use his own Gmail to send or receive, of course this isn’t a professional service to provide especially for a large company that have a worldwide business.
While SpamAssassin is one, Auto delete spam: off, Spam box: enabled, what can I do more? I’ve read a ton of articles about Spam, Exim configuration on cPanel K.B or other sites but I still facing some cases like that each day.
I’m sorry for this long post but I’m wondering if there is a perfect way or even a paid plugin or service can be installed to improve email service on my server.
I contacted cloudflare.com to know if they can sell me a service to achieve that they responded with: NOT.
Any suggestion will be appreciated.
Thank you.