Big Problem with 1 account

[dl-services]

Hi Everyone

I am running a dedicated server installed with, cPanel 11.24.5-R38506 - WHM 11.24.2 - X 3.9
CENTOS 5.4 i686

I seem to have a major problem with one account on the server, i can access the account via ftp and filemmanager, but it wont let me do any work in there with regards to uploading, changing cmods, deleting files etc etc i always get an error..

permission denied...

is there a way to repaif this or the cmods as i dont want to go round in cirles anymore

 

[mickbeng]

Are you using root user or any cpanel account user?

 

[dl-services]

Are you using root user or any cpanel account user?

i have tried both root & username

 

[Spiral]

Check the ownerships on the files and folders in the account and make sur e that the "chattr +i" flag hasn't been set somehow either.

 

[dl-services]

how do i check the ownership im not that clued up on cpanel

 

[dl-services]

help

Check the ownerships on the files and folders in the account and make sur e that the "chattr +i" flag hasn't been set somehow either.

bump, can someone help me on this issue

 

[madaboutlinux]

to check the ownership of the files/folders under the account,

SSH to your server as root
cd /home/user/public_html
ls -la

where, 'user' is the username in question.

ls -la will list all the files and will show you the permissions and ownership as well. To check if the files/folders are chattr'ed, do

cd /home/user
lsattr /home/user

the ownership of the public_html folder should be

user.nobody

and the files/folders under it should be

user.user

command to change the ownership is

chown user.user /home/user/public_html -R
chown user.nobody /home/user/public_html

 

[bigal]

I noticed there is a directory /home/user/etc
which belongs user.mail

and /home/user/.htpasswds
which belongs user.nobody

 

[madaboutlinux]

I noticed there is a directory /home/user/etc
which belongs user.mail

and /home/user/.htpasswds
which belongs user.nobody

you can ignore their onwership for now as the person is just trying to edit/access his website files which resides under public_html directory.

 

[dl-services]

[email protected] [/home/torrentz]# lsattr /home/torrentz
------------- /home/torrentz/etc
------------- /home/torrentz/cpbackup-exclude.conf
----------I-- /home/torrentz/www
------------- /home/torrentz/tmp
------------- /home/torrentz/backup-11.27.2009_01-43-00_torrentz.tar.gz
------------- /home/torrentz/mail
------------- /home/torrentz/JackPotSoft.rar
------------- /home/torrentz/bin
------------- /home/torrentz/perl
------------- /home/torrentz/access-logs
------------- /home/torrentz/php
------------- /home/torrentz/public_ftp
----------I-- /home/torrentz/public_html

 

[madaboutlinux]

Right, that's the 'i' for the public_html directory is causing the problems. Now, execute the following

chattr -i /home/torrentz/public_html

and you should be able to edit files under it.

 

[dl-services]

Right, that's the 'i' for the public_html directory is causing the problems. Now, execute the following



and you should be able to edit files under it.

hi madaboutlinux

i did run the command above but it still shows..


[email protected] [/home/torrentz]# lsattr /home/torrentz
------------- /home/torrentz/etc
------------- /home/torrentz/cpbackup-exclude.conf
----------I-- /home/torrentz/www
------------- /home/torrentz/tmp
------------- /home/torrentz/backup-11.27.2009_01-43-00_torrentz.tar.gz
------------- /home/torrentz/mail
------------- /home/torrentz/JackPotSoft.rar
------------- /home/torrentz/bin
------------- /home/torrentz/perl
------------- /home/torrentz/access-logs
------------- /home/torrentz/php
------------- /home/torrentz/public_ftp
----------I-- /home/torrentz/public_html

 

[dl-services]

cPanel Scource

I have contacted the support team where i get my liecense from hoping they will do this for me as support is (should be) included.

Thanks very much for all your time i will post results once i have a reply from them..

Regards

 

[cPanelDon]

i did run the command above but it still shows..

[email protected] [/home/torrentz]# lsattr /home/torrentz
------------- /home/torrentz/etc
------------- /home/torrentz/cpbackup-exclude.conf
----------I-- /home/torrentz/www
------------- /home/torrentz/tmp
------------- /home/torrentz/backup-11.27.2009_01-43-00_torrentz.tar.gz
------------- /home/torrentz/mail
------------- /home/torrentz/JackPotSoft.rar
------------- /home/torrentz/bin
------------- /home/torrentz/perl
------------- /home/torrentz/access-logs
------------- /home/torrentz/php
------------- /home/torrentz/public_ftp
----------I-- /home/torrentz/public_html

To help clarify, cPanel/WHM does not set the immutable attribute or flag "-i" on accounts as seen in the provided output for the directory "public_html" and the symbolic link (symlink) "www". This issue stems from something outside of cPanel/WHM, such as manual administrative action or other sources of modification. With the given information I believe it will be necessary to contact the upstream service provider to help alleviate the issue.