jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
About a week ago, I started getting the following statscheck message:

----------------------------------------------------------
IMPORTANT: Do not ignore this email.
This is cPanel stats runner on host9.myserver.com!
While processing the log files for user root, the cpu has been
maxed out for more then a 6 hour period. The current load/uptime line on the server at the time of this email is
12:45am up 36 days, 23:59, 0 users, load average: 1.50, 0.34, 0.10
You should check the server to see why the load is so high and take steps to lower the load. If you want stats to continue to run even with a high load; Edit
/var/cpanel/cpanel.config and change extracpus to a number larger then 0 (run /usr/local/cpanel/startup afterwards to pickup the changes).
----------------------------------------------------------

Why do I say it is bizarre?!? Well, first of all, why is it running stats for user 'root'? I don't see where anything has that user configured. Secondly, the load average only jumps to 1+ when it tries running the stats for that user. Lastly, I get this message mutliple times a day, yet stats should only be running once a day (overnight actually). Everything about this message seems bizarre.

Anyone have any insight? I'm really getting tired of being woken up EVERY night because of this (not to mention alerted throughout the day). I immediately check the load average on the server and it is either at 0.00 or under 0.30 EVERY time. It is only occurring on one particular server.

Jaz
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
[quote:43e3f34e41][i:43e3f34e41]Originally posted by Juanra[/i:43e3f34e41]

Same thing here.[/quote:43e3f34e41]

Good to know I'm not alone! ;-)

I hope Nick, Dave or Eric is montioring this post and trying to look into it.

Jaz
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
Well, now it gotten WORSE. that server is now sending out double messages about 2-3 times aday and now another server has started up as well. This is an obvious bug that needs to be resolved. Off to make sure my last request is still in the system.

Jaz
 

Website Rob

Well-Known Member
Mar 23, 2002
1,504
1
318
Alberta, Canada
cPanel Access Level
Root Administrator
Just out of curiosity, what is the version of the OS & WHM?
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
RH 7.3 and WHM 5.3b94. We were going to upgrade to b117 but we were having problems on one box that we had b117 on, so we held off. We believe we have that issue fixed (not b117) related, but we are waiting for final confirmation before we go ahead and upgrade the others to b117.
 

Website Rob

Well-Known Member
Mar 23, 2002
1,504
1
318
Alberta, Canada
cPanel Access Level
Root Administrator
Thanks for sharing.

Using 7.3 with WHM E113 and not having the problems being mentioned. Mind you, that MS SQL worm has shut down the DC so I guess I got bigger problems. :p
 

joana

Well-Known Member
Sep 29, 2001
103
0
316
now this is happening to us on 2 servers.. for no reason, we got those emails while load never is over 1. weird. :(
 

joana

Well-Known Member
Sep 29, 2001
103
0
316
Changing /var/cpanel/cpanel.config did not help as it says in the email..
Also updated to R117 fom S116with the same results.
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
Make that another one now, and I'm also getting duplicated alerts sent on all of them now. Nothing like getting about 12 pages during the night FOR NO GOOD REASON to lull me to sleep! ;-(

Jaz
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
Yup. Over a week ago. No response yet. Maybe a few more people should as well so it appears more urgent (which it is)

Jaz.
 

maverick

Well-Known Member
Jan 6, 2003
68
0
156
Yeah, I'm getting the same thing too (server just a couple weeks old with only a couple dozen accounts). I'm running Cpanel 5.3.0-R117.
My heart nearly stopped when I read the message, but I'm relieved to see that it's just a bug (presumably...).



&IMPORTANT: Do not ignore this email.
This is cPanel stats runner on [my.domain.net]!
While processing the log files for user root, the cpu has been
maxed out for more then a 6 hour period. The current load/uptime line on the server at the time of
this email is
3:02pm up 7 days, 22:20, 0 users, load average: 1.43, 0.34, 0.11
You should check the server to see why the load is so high and take
steps to lower the load. If you want stats to continue to run even with a high load; Edit
/var/cpanel/cpanel.config and change extracpus to a number larger then 0 (run
/usr/local/cpanel/startup afterwards to pickup the changes).&
 

jsteel

Well-Known Member
Jul 4, 2002
646
0
166
Atlanta, GA
[quote:130c133c98][i:130c133c98]Originally posted by joana[/i:130c133c98]

Kepp getting those even though Cpanel said they fixed this.. :)[/quote:130c133c98]

When did they say they fixed it?
 

joana

Well-Known Member
Sep 29, 2001
103
0
316
[quote:25d48293c7][i:25d48293c7]Originally posted by jsteel[/i:25d48293c7]

[quote:25d48293c7][i:25d48293c7]Originally posted by joana[/i:25d48293c7]

Kepp getting those even though Cpanel said they fixed this.. :)[/quote:25d48293c7]

When did they say they fixed it?[/quote:25d48293c7]

When Cpanel support logged in to the box and ??Fixed it??
 

rsantos

Member
Apr 5, 2002
7
0
301
[quote:12f5b5c725][i:12f5b5c725]Originally posted by joana[/i:12f5b5c725]

[quote:12f5b5c725][i:12f5b5c725]Originally posted by jsteel[/i:12f5b5c725]

[quote:12f5b5c725][i:12f5b5c725]Originally posted by joana[/i:12f5b5c725]

Kepp getting those even though Cpanel said they fixed this.. :)[/quote:12f5b5c725]

When did they say they fixed it?[/quote:12f5b5c725]

When Cpanel support logged in to the box and ??Fixed it??

[/quote:12f5b5c725]

When you say &Cpanel support&, did you mean the people from DarkORB, or web host provider ? Just wondering, what could be the cause of this problem and how do we fix it ourselves. I'm having the same problem in one of the boxes that I support.
 

rsantos

Member
Apr 5, 2002
7
0
301
[quote:a878938432][i:a878938432]Originally posted by joana[/i:a878938432]

[quote:a878938432][i:a878938432]Originally posted by jsteel[/i:a878938432]

[quote:a878938432][i:a878938432]Originally posted by joana[/i:a878938432]

Kepp getting those even though Cpanel said they fixed this.. :)[/quote:a878938432]

When did they say they fixed it?[/quote:a878938432]

When Cpanel support logged in to the box and ??Fixed it??

[/quote:a878938432]

When you say &Cpanel support&, did you mean the people from DarkORB, or web host provider ? Just wondering, what could be the cause of this problem and how do we fix it ourselves. I'm having the same problem in one of the boxes that I support.