Blank mail from Hotmail in Webmail

jankarlsen

Member
Feb 14, 2007
9
0
151
Trondheim, Norway
Hi all,

Got a cPanel server:
cPanel 11.24.5-S38506 - WHM 11.24.2 - X 3.9

When I recive the first mail from Hotmail everthing is fine.

I reply to the mail, all good.
When sending next message from Hotmail, it's all blank on all three webmail programs.

Looking on the mail with Thunderbird and Outlook, the mail is perfectly fine...

Anyone got this issue or know what could cause it..?
- it only seems like a problem from Hotmail...

Regards,
Jan
 

jankarlsen

Member
Feb 14, 2007
9
0
151
Trondheim, Norway
Also, when looking at the source of the mail on webmail, I can see the text that is missing.

Did a forced update of cPanel now, but without any luck.
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
Also, when looking at the source of the mail on webmail, I can see the text that is missing.
The described scenario (of "post from Hotmail, reply via Roundcube, reply again from Hotmail, view the blank from Roundcube") currently has a proposed fix that is being tested by our Quality Assurance department.

For reference; internal case ID: #34150

Additional reference:
#1486175 (Mail message is shown with empty body) - Roundcube Webmail
[0.3] Blank empty message body (see email source inside) - RoundCube Webmail Forum