rafael.martinez

Active Member
Jan 15, 2021
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El Salvador
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Root Administrator
I have migrated some Cpanel users to a new server, but many of them when loading their website just show a blank page.

Some sites are wordpres but some others are just an index page and the content is not displayed either.

What could be happening?
 

andrew.n

Well-Known Member
Jun 9, 2020
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Have you copied over the service configurations before moving the accounts? I bet that the default PHP versions and the extensions installed differs from the source server.
 
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rafael.martinez

Active Member
Jan 15, 2021
29
7
3
El Salvador
cPanel Access Level
Root Administrator
Hello andrew.n, thanks for your help

It is most likely the php settings on some site. But what seems strange to me is that in some places. They only have a parking index that does not even use databases since the user only uses email accounts and still shows blank.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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And nothing at all shows up in either of those server logs when this happens?

If so, can you try increasing the PHP memory limit to see if that happens to be related? Sometimes if the memory limit is too low it won't log anything useful.