The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Blank page on webmail after tonigth's update

Discussion in 'E-mail Discussions' started by ymfm, Sep 21, 2003.

  1. ymfm

    ymfm Active Member

    Joined:
    Feb 21, 2003
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Brazil
    I'm receiving a blank page when I access the webmail (2095/2096). www.xxxxxx.com/webmail

    The problem is on Cpanel 8. I downgraded to Cpane 7.4 (stable) and the problem disapeared.

    Does anyone knows about this problem?

    thanks

    cPanel.net Support Ticket Number:
     
  2. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    Just update again to either 8.2 edge or release it should be ok now.

    cPanel.net Support Ticket Number:
     
  3. Jemshi

    Jemshi Well-Known Member

    Joined:
    Sep 11, 2003
    Messages:
    210
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    India
    hey Nick,

    same problem for the following version ?

    WHM 8.5.1 cPanel 8.5.3-S3
    RedHat 7.3 - WHM X v2.1.1
     
  4. LP-Trel

    LP-Trel Well-Known Member

    Joined:
    Oct 13, 2003
    Messages:
    184
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Nirvana
    I'm running the 8.5.3-R4 on FreeBSD and I have this same problem.

    Any idea on how to fix it? :confused:
     
  5. dwayrynen

    dwayrynen Member

    Joined:
    Jun 19, 2002
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    1
    Hopefully those people searching on "webmail blank" will find this post...

    The fix for us was to (as root):

    cd /usr/lib/perl5
    find . -type d | xargs chmod go+rx
    find . -type f | xargs chmod go+r


    We had opened a ticket on this subject more than 36 hours ago. I guess being a partner noc doesn't give you any benefit when it comes to support even though we pay for it. We have opened less than 10 tickets in 2 years - so we are able to support ourselves for the most part. It's only when new updates come along (like the one forced on us last week when a stable release broke every one of our servers) that we might ask for help.

    Not being able to wait for support any longer, I finally got a chance to run webmaild under strace to see what the errors may be - there were lots of NOENT hits on webmaild trying to open various perl libraries. Looking at the permissions on the various perl libraries showed that they were installed with only user read/write/execute privileges - with group and other privs turned off.

    This is symptomatic of earlier reports to cpanel, Inc where the various install software doesn't adequately set the permissions on files it installs - using whatever the default umask is set to rather than setting it to what it cpanel expects it to be for the programs they install. Hopefully cpanel will fix this going forward.

    The techs finally did log into the one server we gave them access to, but other than run updatenow;upcp they didn't do anything else with respect to "supporting" us.


    I apologize for my bitter tone, but this is not the first time we haven't been able to get support for a product we believe we pay dearly for and purposefully recommend to our customers. Support for cpanel is directly tied to the amount of support you expect to request - we selected the lowest option, which means we still pay for it. If we had an option to not pay for support, we'd take that and probably stop our bitching. :)

    Darin
     
  6. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    I still have this problem, that fix didn't work :(

    I just recently transfered servers and it worked before that...

    I get this error when trying to go to horde manaully:

    Code:
    Warning: Failed opening '/usr/local/cpanel/base/horde/lib/../config/registry.php' for inclusion (include_path='/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/horde/lib/Registry.php on line 102
    
    Warning: Failed opening '/usr/local/cpanel/base/horde/config/lang.php' for inclusion (include_path='/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/horde/lib/Lang.php on line 72
    
    Warning: Failed opening '/usr/local/cpanel/base/horde/config/horde.php' for inclusion (include_path='/usr/local/cpanel/3rdparty/lib/php/:.') in /usr/local/cpanel/base/horde/lib/Registry.php on line 588
    
     
    #6 LordJMann, Nov 29, 2003
    Last edited: Nov 29, 2003
  7. kylekeith2

    kylekeith2 Member

    Joined:
    Apr 9, 2003
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    im getting the same errors.. webmail is blank for both horde and squirrel mail.. it just goes to a blank page.
    neomail works
    after reading this post im beginning to think it is a problem with perl and am going to work on recompiling perl5.

    WHM 8.6.0 Cpanel 8.7.0-E25 FreeBSD 4.8-STABLE

    brooke# /scripts/fixwebmail
    chown: separation of user and group with a period is deprecated
    chown: /usr/local/etc/cpanel/base/webmail/data: No such file or directory
    chmod: /usr/local/etc/cpanel/base/webmail/data: No such file or directory
     
    #7 kylekeith2, Jan 25, 2004
    Last edited: Jan 25, 2004
  8. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    I fixed this problem by simply upgrading cPanel.
     
  9. kylekeith2

    kylekeith2 Member

    Joined:
    Apr 9, 2003
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    welll its not fixing for me... is there anyway to force a re-update?

    mine goes through and says that it is already updated to the newest version

    ==> Checking to see if you have the latest version.....Yep! 8.7.0-EDGE_25
    ==> Exiting
    Kill Proc Enabled
    Rebuilding Process List...Done
    Scanning.....Done
    Scanning suexec_log...Done
    brooke#
     
  10. LordJMann

    LordJMann Well-Known Member

    Joined:
    Jun 15, 2003
    Messages:
    74
    Likes Received:
    0
    Trophy Points:
    6
    Change your update preferences to only update for the stable release, this will force a rollback, then change your update preferences to update for the edge release and then upgrade again.
     
  11. kylekeith2

    kylekeith2 Member

    Joined:
    Apr 9, 2003
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    updates didnt fix this problem.


    i pushed it to the Release Update and it caused more problems then fixing the webmail.. webmail was fixed but i couldnt leave it like that so i redid it to the EDGE update and i still have blank pages

    cross refference between this post also

    http://forums.cpanel.net/showthread.php?postid=90299#post90299
     
  12. inteltechs

    inteltechs Active Member

    Joined:
    Mar 2, 2003
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    1
    anyone got it fixed?
     
  13. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    If you are having this problem , please post what os you are using, and submit a ticket.
     
  14. inteltechs

    inteltechs Active Member

    Joined:
    Mar 2, 2003
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    1
    FreeBSD 5.1

    WHM 8.6.0 cPanel 8.7.0-R26
    FreeBSD 5.1-RELEASE-p11 - WHM X v2.1.1

    Ticket # 37317

    Thanks.
     
  15. manlius.com

    manlius.com Active Member

    Joined:
    Nov 20, 2002
    Messages:
    28
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Upstate New York
    Problem reappears with the lastest updates for release version. I have opened a support ticket.

    WHM 8.6.0 cPanel 8.7.0-R80
    RedHat 9 - WHM X v2.1.2

    cPanel.net Support Ticket Number: 37349
     
  16. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,426
    Likes Received:
    2
    Trophy Points:
    38
    cPanel Access Level:
    DataCenter Provider
    This is resolved in the latest edge/release builds. note: this only affects freebsd 5.x
     
  17. cass

    cass Well-Known Member

    Joined:
    Jul 17, 2002
    Messages:
    354
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Argentina/USA/Mexico
    Well, I have freebsd 4.7, and have same problem too.

    WHM 8.8.0 cPanel 8.8.0-S73
    FreeBSD 4.7-RELEASE - WHM X v2.1.2

    trying some things now ...

    btw, on the compiling I saw :
    /usr/libexec/ld-elf.so.1: Shared object "libintl.so.4" not found

    what's this ?

    Regards.
     
  18. eskwire

    eskwire Member

    Joined:
    Sep 10, 2003
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    does any one know the fix for this.

    I updated to WHM 9.1.0 cpanel 9.1.0-S86 over the weekend

    now horde and squirred mail are blank. :(

    when I try to run:

    cpanel# /usr/local/cpanel/3rdparty/bin/php

    I get:

    /usr/libexec/ld-elf.so.1: Shared object "libpq.so.3" not found



    Thanks for any help.
     
  19. ckizer

    ckizer Well-Known Member

    Joined:
    Aug 12, 2001
    Messages:
    129
    Likes Received:
    0
    Trophy Points:
    16
    mine's loading blank this morning. brand new server, didn't update or do anything everything was working fine. What gives?
     
  20. ymfm

    ymfm Active Member

    Joined:
    Feb 21, 2003
    Messages:
    38
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Brazil
    did you try?
    /scripts/upcp --force
     
Loading...

Share This Page