blank white screen when accessing cpanel why?

sharmaine001

Well-Known Member
Jun 23, 2006
143
0
166
I usually get a blank white screen when accessing domain.com:2082/frontend/x3/index.html

Why? What could be the cause for this?
 

sharmaine001

Well-Known Member
Jun 23, 2006
143
0
166
I noticed that this happens only after I access Softaculous "Home" button. I think it's file index.live.php

After I click home button and click on the button to return to cPanel, cPanel just goes blank. I will have to wait for 15-30 minutes before I can access cPanel again at its "normal" state (icons showing up)
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
I noticed that this happens only after I access Softaculous "Home" button. I think it's file index.live.php

After I click home button and click on the button to return to cPanel, cPanel just goes blank. I will have to wait for 15-30 minutes before I can access cPanel again at its "normal" state (icons showing up)
For reference purposes, what is the full cPanel version number?

Regarding the third-party software Softaculous, please escalate the issue to the vendor via their official contact and support methods:
http://www.softaculous.com/contact

If root SSH access is available, are there any logged messages or details in the cPanel error_log when attempting to reproduce the issue?
Code:
# tail -fvn0 /usr/local/cpanel/logs/error_log