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Bounce Back 550 Denied by policy

Discussion in 'E-mail Discussion' started by Osama Tariq, Oct 6, 2015.

  1. Osama Tariq

    Osama Tariq Well-Known Member

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    Getting below bounce back, kindly let me know the reason.


    Code:
    Event:    failure error
    Sender User:    adsells
    Sender Domain:    adsells.biz
    Sender:    abc@adsells.biz
    Sent Time:    Oct 6, 2015 3:18:15 PM
    Sender Host:    localhost
    Sender IP:    ::1
    Authentication:    dovecot_login
    Spam Score:    0
    Recipient:    kci.retailbnk34@ubl.com.pk
    Delivered To:   
    deliveryuser:   
    deliverydomain:   
    Router:    dkim_lookuphost
    Transport:    dkim_remote_smtp
    Out Time:    Oct 6, 2015 3:18:15 PM
    ID:    1ZjPJs-0006HA-VQ
    Delivery Host:    mail3.ubl.com.pk
    Delivery IP:    103.247.124.145
    Size:    727 bytes
    Result:    DHE-RSA-AES256-GCM-SHA384:256: SMTP error from remote mail server after end of data: 550 Denied by policy
     
  2. Jcats

    Jcats Well-Known Member

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    That doesn't give any useful information.

    What does this give you:
    Code:
    # exigrep 1ZjRw5-001Jra-3v /var/log/exim_mainlog
    *Edit - Sorry ignore that, I didn't notice the scroll bar to see the actual error :)

    550 Denied by policy

    This could mean many reasons why its being blocked, could be something spam like in your email, could be your server not being configured properly to be able to send out mail, your server could be black listed. It could be a filter they have setup on their end that is triggering it. Are you able to email them using a different email like a gmail for example.
     
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  3. keat63

    keat63 Well-Known Member

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    Have a look on MXToolbox and see if your email server is blacklisted
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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