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SOLVED Bounce Back on email with forwarder

Discussion in 'E-mail Discussions' started by Dan Sparks, Jan 31, 2018.

  1. Dan Sparks

    Dan Sparks Member

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    We currently have a forwarder setup from 1 mail account to another for example all mail sent to '1@test.tld' forward to '2@test.tld'. These send and forward no problem.

    However when an email is sent to 1@test.com it also sends a bounce back to the original sender saying the account doesn't exist. How do we turn this off if there's a forwarder on it?
     
    #1 Dan Sparks, Jan 31, 2018
    Last edited by a moderator: Jan 31, 2018
  2. sparek-3

    sparek-3 Well-Known Member

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    Does 1@test.tld exist as an email account?

    Does the directory for this email account exist?

    ls -ald /home/`/scripts/whoowns test.tld`/mail/test.tld/1
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have any filters setup in cPanel for this account? If so, can you let us know the specific filter rules that are configured?

    Thank you.
     
  4. dansparks127

    dansparks127 Registered

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    I'm not aware if there are any filters on the account. None that I set up anyway. The example account '1@test.tld' does not exist as an account but it's set up as just a forwarder. Basically we've changed company names and we use this mail account as a monitor account so thousands of emails are sent to it everyday and a forwarder was set up so it can be forwarded to the new account which does exist but the old account wasn't created otherwise it would be storing thousands of the same email in an account which has never been checked. I have set up forwarders where an account wasn't needed before and they worked fine. However I don't see anything different between that forwarder and the forwarder I'm referring to. Is there an easy option to allow me to have a forwarder without having to have an account?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    An email account isn't required when you simply want a forwarder for the email address. This suggests there's something else bouncing the email. What appears in /var/log/exim_mainlog when this happens? EX:

    Code:
    exigrep user@domain.tld /var/log/exim_mainlog
    Thank you.
     
  6. Dan Sparks

    Dan Sparks Member

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    Code:
    14:47:28 1ehccY-00071u-AL ** 1@test.tld R=virtual_user T=dovecot_virtual_delivery: LMTP error after RCPT TO:<1@test.tld>: 550 5.1.1 <1@test.tld> User doesn't exist: 1@test.tld
    This is what appears, the rest of it just says it forwarded successfully.
     
  7. sparek-3

    sparek-3 Well-Known Member

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    What is the output of:

    ls -ald /home/`/scripts/whoowns test.tld`/mail/test.tld/1
     
  8. Dan Sparks

    Dan Sparks Member

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    Have solved, although the account has been deleted within cPanel the folder was still there in /home/user/mail/1@test.tld/account/. a simple rm -Rf command fixed that right up!
     
    cPanelMichael likes this.
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