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Box trapper creating email loop?

Discussion in 'E-mail Discussions' started by caminoz74, Apr 15, 2012.

  1. caminoz74

    caminoz74 Member

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    Hi,

    I have a client that has started using the BoxTrapper function in CPanel and whilst is it effective for him, he has noticed that when a spammer sends an email from a fake address and the Box trapper tries to send them a confirmation email, it continues to try to send and bounce back creating an email loop!

    I figure this must be a common problem for people and tried to search for an answer but could not find it straight away?

    Any idea on how to stop this would be great.

    Thanks in advance :)
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    Box Trapper does have “loop protection” to prevent this from happening. However, it may not come under older versions of cPanel/WHM. You can try after upgrade to the latest version of cPanel/WHM.
     
  3. caminoz74

    caminoz74 Member

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    Hey, that sounds great!!!

    Can you tell me where it is? We have the latest versions, we just set up a fresh install a few weeks ago :)

    thanks
     
  4. thewebhosting

    thewebhosting Well-Known Member

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    I am sorry. I have tried to search for this option but could not find. May be it is no more there. Most of the people disable Box Trapper permanently from WHM -> Tweak Settings due to this loop issue.
     
  5. jols

    jols Well-Known Member

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    We are having some very serious BoxTrapper loop problems, exactly as described by the original post in the thread.

    Currently running - WHM 11.32.2 (build 25)

    According to the release notes found here:
    CPanelVersion1130 < AllDocumentation/ChangeLog < TWiki

    This was supposed to have been fixed, (quite a number of versions ago):

    Implemented case 41357: Modularize Email Loop Protection and Optimize BoxTrapper

    I hope this can be resolved as the issue will run up the CPU greatly if not caught in time.

    I hope not to see responses like, "Disconnect Boxtrapper." And such stuff about being blacklisted if you use it. I am aware of the backscatter issues. We just need to get this fixed.

    Any advice? Thank you.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please submit a support ticket for this issue so we can take a closer look:

    Submit A Ticket

    You can post the ticket number here and we can track the ticket for you.

    Thank you.
     
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