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Box Trapper Not allowing mail to be sent

Discussion in 'cPanel Developers' started by pagedeveloping, Mar 22, 2006.

  1. pagedeveloping

    pagedeveloping Well-Known Member

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    Hello and thank you for looking over this issue.

    I have a problem with Box Trapper not allowing my clients to send email outside the server.
    when I check the logs I see "unrouteable mail domain" or user id not allowed to relay.

    I am using cpanel 10.8.2-E6

    has anyone ever had this issue?

    thank you,
     
  2. power_on

    power_on Member

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    Cpanel support staff resolve it for me "The presence of /etc/eximmailtrap was causing the issue with webmail
    not sending out. I removed this file and this appears to be working now"

    So Just remove /etc/eximmailtrap and restart Exim.

    If you do that you should also edit /var/cpanel/cpanel.config and set eximmailtrap=0 otherwise that file will be recreated whenever you save anything in WHM > Tweak Settings.
     
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