Boxtrapper black list (blocking) causing email looping

falofal

Registered
Apr 13, 2017
3
0
1
Tierra
cPanel Access Level
Reseller Owner
Hello all!

I'm new to the forum

Researched in the forum for this issue, but did not see anything exactly. Forgive me if I've missed it.

My Specs:

cPanel Version: 62.0 (build 17)
Apache Version: 2.2.31
MySQL Version: 5.5.54-cll
Architecture: x86_64
Operating System: linux


My host sent me a email quoting the following:

"Hello

Boxtrapper blocking of following email addresses is causing email looping resulting in 10000's of emails being generated from your account. To ovoid this abuse we have disabled your outgoing email address facility till you reply with confirmation.

You blocked following email addresses in boxtrapper, instead of blocking, please always use ignore to ovoid email loops.

"email addresses omitted"

Please reply with confirmation that you will not set boxtrapper blocking and instead use boxtrapper ignore list to restore your outgoing email access.

Please feel free to contact me in case you need further assistance.

Thank you.

Best Regards,..."



My response:

"Then what is the point of having box trapper black list feature if it causes this problem?

Thank you,..."


My Web Host response:

"...I am speechless =) This question must be asked to box trapper community :)

Please reply with confirmation that you will not set boxtrapper blocking and instead use boxtrapper ignore list to restore your outgoing email access.

Please feel free to contact me in case you need further assistance.

Thank you.

Best Regards,..."

Any and all assistance with this issue is most appreciate.

Thank you,

Falofal

 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

Could you elaborate a little more on what's happening with the address you blacklisted in BoxTrapper? For instance, is the blacklisted address delivering a specific type of response, bouncing a message, or exhibiting some other behavior? Is it a remote address hosted on an external mail server?

Thank you.
 

falofal

Registered
Apr 13, 2017
3
0
1
Tierra
cPanel Access Level
Reseller Owner
Michael

I've contacted my web-host to learn if they can help respond to this, hopefully they will enter the thread for a detailed response.

In the meanwhile the best I can offer at this moment since, I do not have admin control over the install of the cPanel installation, would a detailed copy of the email header be helpful? Of course omitting personal info?

Thank you.
 

falofal

Registered
Apr 13, 2017
3
0
1
Tierra
cPanel Access Level
Reseller Owner
No sure this of any use in helping, but below is the header that corresponds to the loop problem. Not sure if its of any use?

Thank you.


------------------------------------------------------------------------

Code:
Date:

Tue, 11 Apr 2017 13:52:00 -0700

From:

omitted

To:

omitted
Subject: Re: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Undeliverable: Re: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Undeliverable: Re: Delivery delayed:Re: Undeliverable: Re: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Undeliverable: Re: Undeliverable: Re: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:You have been added to omitted's whitelist and your mail has been delivered. (was: Delivery delayed:Your email requires verification )

Content-Type:

text/plain

Message-Id:

[email protected]

Mime-Version:

1.0

Precedence:

auto_reply

Received:

from omitted by omitted with local (Exim 4.88)
(envelope-from [email protected])
id omitted
for [email protected]tted; Tue, 11 Apr 2017 13:52:05 -0700

Sender:

[email protected]

X-Autorespond:

omitted

X-Boxtrapper:

omitted

X-OutGoing-Spam-Status:

No, score=0.8

X-Precedence:

auto_reply

The user [email protected] does not accept mail from your address.

The headers of the message sent from your address are show below:

From MAILER-DAEMON Tue Apr 11 13:52:00 2017
Received: from omitted
by omitted with esmtps (omitted)
(Exim 4.88)
id 1cy2lO-0006EU-P8
for [email protected]; Tue, 11 Apr 2017 13:52:00 -0700
Received: from smtp1.omitted (omitted) by smtp3.omitted (omitted)
with SMTP Server (TLS) id omitted; Tue, 11 Apr 2017 14:39:53
-0600
X-AuditID: omitted
Received: from omitted ( [omitted]) (using TLS with cipher
omitted (256/256 bits)) (Client did not present a certificate)
by smtp1.omitted (Hello) with SMTP id omitted; Tue, 11 Apr
2017 14:39:50 -0600 (MDT)
MIME-Version: 1.0
From: [email protected]
To: [email protected]
Date: Tue, 11 Apr 2017 14:39:49 -0600
Content-Type: multipart/report; report-type=delivery-status;
boundary="omitted"
Content-Language: en-US
Message-ID: [email protected]
In-Reply-To: [email protected]
References: [email protected]
Subject: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re:
Delivery delayed:Re: Delivery delayed:Re: Undeliverable: Re: Undeliverable:
Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re:
Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Delivery
delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re:
Delivery delayed:Re: Undeliverable: Re: Delivery delayed:Re: Undeliverable:
Re: Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re:
Undeliverable: Re: Delivery delayed:Re: Delivery delayed:Re: Delivery
delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re:
Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery
delayed:Re: Delivery delayed:Re: Delivery delayed:Re: Delivery delayed:Re:
Undeliverable: Re: Undeliverable: Re: Undeliverable: Re: Delivery
delayed:Re: Delivery delayed:Re: Delivery delayed:You have been added to
[email protected]'s whitelist and your mail has been delivered.
(was: Delivery delayed:Your email requires verification )
X-CFilter-Loop: Reflected
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

We'd need more information to see if this relates to an issue with BoxTrapper's loop protection. Feel free to ask your hosting provider to open a support ticket using the link in my signature so we can take a closer look at the Exim logs and see what's happening.

Thank you.