The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

boxtrapper error - Cpanel::Logger::invalid called in boxtrapper

Discussion in 'General Discussion' started by DWHS.net, Dec 21, 2009.

  1. DWHS.net

    DWHS.net Well-Known Member
    PartnerNOC

    Joined:
    Jul 28, 2002
    Messages:
    1,569
    Likes Received:
    6
    Trophy Points:
    38
    Location:
    LA, Costa RIca
    cPanel Access Level:
    Root Administrator
    Any idea what I need to do to fix this?

    Cpanel::Logger::invalid called in boxtrapper

    2009-12-21 13:54:40 -0500 [boxtrapper] Invalid lockfile /home/user/etc/boxtrapper/log/12-21-2009.log.lock detected (zero size) [UID]: 560 [MTIME]: 1261421680 at /usr/local/cpanel/Cpanel/SafeFile.pm line 229
    Cpanel::SafeFile::_lock_wait('/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 121
    Cpanel::SafeFile::safelock('/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 27
    Cpanel::SafeFile::safeopen(GLOB(0x8240fe8), '>>', '/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 241
    Cpanel::BoxTrapper::CORE::BoxTrapper_clog(2, '/home/user/etc', 'Unlinking /home/user/etc/boxtrapper/verifications/gabbana.watches@cheatcity.com age exceeds 259200 seconds') called at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 106
    Cpanel::BoxTrapper::CORE::BoxTrapper_checkdeadq('/home/user/etc', HASH(0x81d9008)) called at bin/boxtrapper line 306
     
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Please submit a support request for this issue; this will require a more thorough inspection via direct SSH access to the system. When available, please PM me referencing this thread and your new ticket ID number so I may follow-up internally.
     
  3. Matt Wade

    Matt Wade Member

    Joined:
    Jul 22, 2004
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    1
    I'm seeing the same error 2-3 times a day. Any updates on this?
     
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Is the error reported for more than one user on the system?

    Have any of the affected users exceeded their disk quota?
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    In addition to the above, it will help greatly to also know the environment type, OS release, and full cPanel version number, as obtained using the following command (via root SSH access):
    Code:
    # grep -H '' /etc/*release /usr/local/cpanel/version /var/cpanel/envtype
     
  6. smaj84

    smaj84 Registered

    Joined:
    Feb 27, 2010
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    invalid called in boxtrapper.

    Hello,

    Why i m receiving this? can anyone tell me the reason? can i ignore this?
     
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,557
    Likes Received:
    7
    Trophy Points:
    38
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    I cannot know why without knowing precisely what you're seeing and without having been able to inspect the system. I recommend contacting your hosting service provider or data center as they will have direct access to the system to investigate and escalate as needed.

    If the issue persists, so that we can better assist with the difficulty please elaborate and provide us with more detail about exactly what you're seeing, the full cPanel version/build number, and any steps you've taken while investigating, including attempted corrective measures.

    For reference, please include, at minimum, the following information:
    1. What is the exact, full error message as seen in the available log details (and in what log file or via what method was the error detail received)?
    2. Is the error reported for more than one user on the system?
    3. Have any of the affected users exceeded their disk quota?
    4. In addition to the above, it will help greatly to also know the environment type, OS release, and full cPanel version number, as obtained using the following command (via root SSH access):
      Code:
      # grep -H '' /etc/*release /usr/local/cpanel/version /var/cpanel/envtype
     
Loading...

Share This Page