boxtrapper error - Cpanel::Logger::invalid called in boxtrapper

WebHostPro

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Jul 28, 2002
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Any idea what I need to do to fix this?

Cpanel::Logger::invalid called in boxtrapper

2009-12-21 13:54:40 -0500 [boxtrapper] Invalid lockfile /home/user/etc/boxtrapper/log/12-21-2009.log.lock detected (zero size) [UID]: 560 [MTIME]: 1261421680 at /usr/local/cpanel/Cpanel/SafeFile.pm line 229
Cpanel::SafeFile::_lock_wait('/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 121
Cpanel::SafeFile::safelock('/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 27
Cpanel::SafeFile::safeopen(GLOB(0x8240fe8), '>>', '/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 241
Cpanel::BoxTrapper::CORE::BoxTrapper_clog(2, '/home/user/etc', 'Unlinking /home/user/etc/boxtrapper/verifications/[email protected] age exceeds 259200 seconds') called at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 106
Cpanel::BoxTrapper::CORE::BoxTrapper_checkdeadq('/home/user/etc', HASH(0x81d9008)) called at bin/boxtrapper line 306
 

cPanelDon

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Nov 5, 2008
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Any idea what I need to do to fix this?

Cpanel::Logger::invalid called in boxtrapper

2009-12-21 13:54:40 -0500 [boxtrapper] Invalid lockfile /home/user/etc/boxtrapper/log/12-21-2009.log.lock detected (zero size) [UID]: 560 [MTIME]: 1261421680 at /usr/local/cpanel/Cpanel/SafeFile.pm line 229
Cpanel::SafeFile::_lock_wait('/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 121
Cpanel::SafeFile::safelock('/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 27
Cpanel::SafeFile::safeopen(GLOB(0x8240fe8), '>>', '/home/user/etc/boxtrapper/log/12-21-2009.log') called at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 241
Cpanel::BoxTrapper::CORE::BoxTrapper_clog(2, '/home/user/etc', 'Unlinking /home/user/etc/boxtrapper/verifications/[email protected] age exceeds 259200 seconds') called at /usr/local/cpanel/Cpanel/BoxTrapper/CORE.pm line 106
Cpanel::BoxTrapper::CORE::BoxTrapper_checkdeadq('/home/user/etc', HASH(0x81d9008)) called at bin/boxtrapper line 306
Please submit a support request for this issue; this will require a more thorough inspection via direct SSH access to the system. When available, please PM me referencing this thread and your new ticket ID number so I may follow-up internally.
 

cPanelDon

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Is the error reported for more than one user on the system?

Have any of the affected users exceeded their disk quota?
In addition to the above, it will help greatly to also know the environment type, OS release, and full cPanel version number, as obtained using the following command (via root SSH access):
Code:
# grep -H '' /etc/*release /usr/local/cpanel/version /var/cpanel/envtype
 

smaj84

Registered
Feb 27, 2010
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invalid called in boxtrapper.

Hello,

Why i m receiving this? can anyone tell me the reason? can i ignore this?
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,545
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268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
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Hello,

Why i m receiving this? can anyone tell me the reason? can i ignore this?
I cannot know why without knowing precisely what you're seeing and without having been able to inspect the system. I recommend contacting your hosting service provider or data center as they will have direct access to the system to investigate and escalate as needed.

If the issue persists, so that we can better assist with the difficulty please elaborate and provide us with more detail about exactly what you're seeing, the full cPanel version/build number, and any steps you've taken while investigating, including attempted corrective measures.

For reference, please include, at minimum, the following information:
  1. What is the exact, full error message as seen in the available log details (and in what log file or via what method was the error detail received)?
  2. Is the error reported for more than one user on the system?
  3. Have any of the affected users exceeded their disk quota?
  4. In addition to the above, it will help greatly to also know the environment type, OS release, and full cPanel version number, as obtained using the following command (via root SSH access):
    Code:
    # grep -H '' /etc/*release /usr/local/cpanel/version /var/cpanel/envtype