BoxTrapper Error

[Ricardo Mecca]

Hello, boxtrapper does not send automatic blacklist emails or other system templates, what would be the problem?

Email matches rule "from [email protected]" Line 2 in blacklist
Found user as mailer/postmaster [email protected]erver.net/Mail failure - no recipient addresses
Discarding verify bounce from [email protected]server.net/Mail failure - no recipient addresses

 

[cPanelMichael]

Hello,

Can you let us know the output from /var/log/exim_mainlog for the affected message? EX:

exigrep [email protected] /var/log/exim_mainlog

Ensure to replace any real domain names or IP addresses with examples when posting the output.

Thank you.

 

[Ricardo Mecca]

Not have informations about this error on this log mentioned

 

[cPanelMichael]

Hello,

Can you let us know the full steps you are taking to reproduce the issue?

Thank you.

 

[Ricardo Mecca]

After adding an email in denial area of the boxtrapper, the remetent send a message and the return of the boxtrapper is a message default of the own sistema but dont work the sending of the message of system for the remetent, returning the error above.

 

[cPanelMichael]

Hello,

Could you open a support ticket so we can take a closer look?

Create Support Ticket - Version 68 Documentation - cPanel Documentation

Thank you.