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BoxTrapper - Ignore, White, Black list order

Discussion in 'E-mail Discussions' started by jxmot, Aug 29, 2017.

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  1. jxmot

    jxmot Member

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    Greetings,

    There seems to be an issue with the order in which the ignore, white, and black lists are used. For example, I want this to pass through to me -

    someone@alerts.specificdomain.com

    And in my white list -

    from .+\@.+\.specificdomain\.com

    The intent is to pass everything that matches through to me. However the ignore list gets in the way because apparently it's evaluated first. IMHO that is wrong. Here's the ignore list entry that's catching it -

    from .+\@.+\..+\.

    The intent there is to catch anything (except for what's white listed). I believe that will match things like -

    anyone.else@abc.anyotherdomain.*

    So if the list order was -

    white
    ignore
    black

    Then I would have received that email. The alternative is that if something is caught in the ignore list that then subsequently the white list would be checked.

    If there is a way I can correct this please let me know. I've been frustrated by this issue for quite some time.

    Thanks in advance!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I've opened internal case CPANEL-15587 to report this behavior. I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
  3. jxmot

    jxmot Member

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    Thank you!

    I'll keep monitoring this thread for the updates. If there is anything you need me to try just let me know.

    jim
     
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  4. jxmot

    jxmot Member

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    @cPanelMichael Greetings,

    I was just wondering if there has been any progress on CPANEL-15587.

    THanks!
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    There's currently no time frame on when a change to the existing behavior will make it's way into the product. I'll continue to monitor the case and update this thread with new information as it becomes available.

    Thank you.
     
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