BoxTrapper - Ignore, White, Black list order

jxmot

Member
Sep 24, 2014
22
1
53
cPanel Access Level
Website Owner
Greetings,

There seems to be an issue with the order in which the ignore, white, and black lists are used. For example, I want this to pass through to me -

[email protected]

And in my white list -

from .+\@.+\.specificdomain\.com

The intent is to pass everything that matches through to me. However the ignore list gets in the way because apparently it's evaluated first. IMHO that is wrong. Here's the ignore list entry that's catching it -

from .+\@.+\..+\.

The intent there is to catch anything (except for what's white listed). I believe that will match things like -

[email protected].*

So if the list order was -

white
ignore
black

Then I would have received that email. The alternative is that if something is caught in the ignore list that then subsequently the white list would be checked.

If there is a way I can correct this please let me know. I've been frustrated by this issue for quite some time.

Thanks in advance!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello,

I've opened internal case CPANEL-15587 to report this behavior. I'll monitor this case and update this thread with more information as it becomes available.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
I was just wondering if there has been any progress on CPANEL-15587.
Hello,

There's currently no time frame on when a change to the existing behavior will make it's way into the product. I'll continue to monitor the case and update this thread with new information as it becomes available.

Thank you.
 

jxmot

Member
Sep 24, 2014
22
1
53
cPanel Access Level
Website Owner
Hello ,

There's currently no time frame on when a change to the existing behavior will make it's way into the product. I'll continue to monitor the case and update this thread with new information as it becomes available.

Thank you.
It's still a frustrating issue, 3 years later lol

So I was just wondering(again) if there has been any progress on CPANEL-15587.
 

jxmot

Member
Sep 24, 2014
22
1
53
cPanel Access Level
Website Owner
@cPRex Hello, it's been a "few days"... lol

So today I ran into a good example of why the order in which the ignore, white, and black lists is completely wrong.

In this example I was expecting an email from a *.org address. And due to previous spam activity .+\@.+\.org is in the ignore list. But the expected sender is in the white list ([email protected]\.org), and that message was ignored even though it was white listed.

If the list order was white, ignore, black I would have received that important message.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
4,325
540
273
cPanel Access Level
Root Administrator
Alright - I looked into this and the original case was closed as this forums thread is the only report we've had about the issue. I spoke with the manager of the development team that controls email, and he did say it's something he'd like to get changed at some point, so the case has been reopened. It's just been a very low priority case for some time, so we aren't sure when there will be action taken to adjust that behavior.

I know that isn't ideal, but that's the best information I have at this point.
 

jxmot

Member
Sep 24, 2014
22
1
53
cPanel Access Level
Website Owner
Bummer. I can't believe that I'm the only one LOL

Thank you very much cpRex for following up and giving me info.

Btw, I am a software engineer with probably enough background to help in some way. Since the issue is low priorty would the manager of the development team be willing to consider some freelance assistance?