Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

BoxTrapper Issues

Discussion in 'E-mail Discussion' started by retali8, Jun 13, 2009.

  1. retali8

    retali8 Member
    PartnerNOC

    Joined:
    Oct 1, 2008
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    51
    Has anyone else experienced issues with BoxTrapper logs filling up on e-mail accounts with it enabled after awhile? I've even tried changing the configuration settings for BoxTrapper on their e-mail account and setting 'How many days should logs and messages in queue be kept' to 1 day but it doesn't seem that the logs are ever purged. Is this a bug or is there a script that is supposed to be executed to flush the log?

    As a workaround for this I've had to create a bash script which runs via cron to purge the BoxTrapper log directory.

    Also the next BoxTrapper issue I've seen is that when a mailbox has reached it's allocated disk quota BoxTrapper continues to receive mail rather than bounce the message with a permanent undeliverable message and instead in the BoxTrapper log it shows blank messages and the messages seem to just disappear since it can no longer write to the mailbox with it being full.
     
    #1 retali8, Jun 13, 2009
  2. retali8

    retali8 Member
    PartnerNOC

    Joined:
    Oct 1, 2008
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    51
    bump.. no one? i guess i'll try and submit a bug report to cPanel and see what they say.
     
    #2 retali8, Jun 15, 2009
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,309
    Likes Received:
    393
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    My guess would be if you search the bug tracker you're going to find multiple bug reports on boxtrapper for many issues. My suggestion would be to stop using it all together. Some like it, but only some. I think most don't use it any more as there are better alternatives to preventing spam. IMHO.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 Infopro, Jun 15, 2009
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    I recommend letting our technical analysts assist with diagnosing and resolving this issue: http://tickets.cPanel.net/submit
     
    #4 cPanelDavidG, Jun 16, 2009
  5. kship

    kship Member

    Joined:
    Oct 29, 2004
    Messages:
    22
    Likes Received:
    0
    Trophy Points:
    151
    Location:
    HUNTSVILLE, TEXAS
    this is also happening to a few of our clients...they hit their data limit every other day...
     
    #5 kship, Jun 26, 2009
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,216
    Likes Received:
    10
    Trophy Points:
    313
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    I recommend submitting a support ticket using the URL in my above post.
     
    #6 cPanelDavidG, Jun 29, 2009
  7. HouseBowlrz

    HouseBowlrz Registered

    Joined:
    Aug 5, 2009
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    51
    I'm experiencing that right now ... zero byte files with no clue who the message came from and whether it would ever get delivered. And even with me checking it frequently, it can happen without warning.

    My workaround ... cron to run bash script at 00:01 daily that removes all files in the log directories (I have several) and symbolically link /dev/null to the day's log file name.


    my 0.02
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 HouseBowlrz, Aug 6, 2009
(You must log in or sign up to post here.)
Loading...
Similar Threads - BoxTrapper Issues
  1. Ricardo Mecca

    BoxTrapper Error

    Ricardo Mecca, Mar 6, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    149
    cPanelMichael
    Mar 6, 2018
  2. Ricardo Mecca

    Location of files BoxTrapper

    Ricardo Mecca, Mar 6, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    120
    cPanelMichael
    Mar 6, 2018
  3. alexis_

    BoxTrapper Verification link

    alexis_, Dec 21, 2017, in forum: E-mail Discussion
    Replies:
    3
    Views:
    290
    cPanelMichael
    Dec 27, 2017
  4. Sinisan

    BoxTrapper : special characters

    Sinisan, Dec 9, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    309
    Sinisan
    Dec 14, 2017
  5. jxmot

    BoxTrapper - Ignore, White, Black list order

    jxmot, Aug 29, 2017, in forum: E-mail Discussion
    Replies:
    4
    Views:
    457
    cPanelMichael
    Sep 18, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice