The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

BoxTrapper Issues

Discussion in 'E-mail Discussions' started by retali8, Jun 13, 2009.

  1. retali8

    retali8 Member
    PartnerNOC

    Joined:
    Oct 1, 2008
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Has anyone else experienced issues with BoxTrapper logs filling up on e-mail accounts with it enabled after awhile? I've even tried changing the configuration settings for BoxTrapper on their e-mail account and setting 'How many days should logs and messages in queue be kept' to 1 day but it doesn't seem that the logs are ever purged. Is this a bug or is there a script that is supposed to be executed to flush the log?

    As a workaround for this I've had to create a bash script which runs via cron to purge the BoxTrapper log directory.

    Also the next BoxTrapper issue I've seen is that when a mailbox has reached it's allocated disk quota BoxTrapper continues to receive mail rather than bounce the message with a permanent undeliverable message and instead in the BoxTrapper log it shows blank messages and the messages seem to just disappear since it can no longer write to the mailbox with it being full.
     
  2. retali8

    retali8 Member
    PartnerNOC

    Joined:
    Oct 1, 2008
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    bump.. no one? i guess i'll try and submit a bug report to cPanel and see what they say.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,469
    Likes Received:
    197
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    My guess would be if you search the bug tracker you're going to find multiple bug reports on boxtrapper for many issues. My suggestion would be to stop using it all together. Some like it, but only some. I think most don't use it any more as there are better alternatives to preventing spam. IMHO.
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    I recommend letting our technical analysts assist with diagnosing and resolving this issue: http://tickets.cPanel.net/submit
     
  5. kship

    kship Member

    Joined:
    Oct 29, 2004
    Messages:
    21
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    HUNTSVILLE, TEXAS
    this is also happening to a few of our clients...they hit their data limit every other day...
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    I recommend submitting a support ticket using the URL in my above post.
     
  7. HouseBowlrz

    HouseBowlrz Registered

    Joined:
    Aug 5, 2009
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    I'm experiencing that right now ... zero byte files with no clue who the message came from and whether it would ever get delivered. And even with me checking it frequently, it can happen without warning.

    My workaround ... cron to run bash script at 00:01 daily that removes all files in the log directories (I have several) and symbolically link /dev/null to the day's log file name.


    my 0.02
     
Loading...

Share This Page