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Boxtrapper not whitelisting properly

Discussion in 'E-mail Discussion' started by rjh, Aug 12, 2015.

  1. rjh

    rjh Registered

    Aug 12, 2015
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    Kansas City, MO
    cPanel Access Level:
    Website Owner
    Moved from original thread:

    Sorry to bump such an old thread, but I wasn't able to turn anything else up in search. I send myself emails all the time as reminders, and this is very frustrating. I'm using an SSL connection to connect to the SMTP server on port 465 with my hosting provider and it's still trapped. I've tried using an SSL connection to my relayer ( and get the same behavior. I see this behavior with both Outlook and Thunderbird. Oddly enough, using K9 Mail from my android the emails go through, with the same configuration.... connecting to the same server on port 465 using SSL/TLS.

    Any ideas? There should be a user-configurable way to let these through, like anything else.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator
    Hello :)

    Do you have root access to this system? If so, could you post the output from /var/log/exim_mainlog when the message is not whitelisted? EX:

    exigrep user@domain /var/log/exim_mainlog
    Thank you.
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