BoxTrapper queue question

[Keelan]

I run a cron once a day that emails the latest box trapped emails over the previous 24 hours to the email accounts (basically to tell they have box trapped emails). The following URL works fine if they access the daily email via a pc.

/https://example.com:2096/cpsess9304200820/webmail/x3/mail/[email protected]&q=STRING-FOR-BOXTRAPPER.msg&t=&action=deliverall,whitelist

But if they visit that link on a mobile device it doesn't work it says:

BoxTrapper queue for [email protected]

The requested action has been completed: No messages found to deliver.

It seems the mobile detection seems to screw things up? Is there a friendly url for both mobile and pc?

 

[cPanelMichael]

Hello

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Keelan]

Hello

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

Have done.

ticket id: 4555145

Thank you.

 

[cPanelMichael]

To update, the issue was not reproducible. It was determined to be an issue with the local machine of the user.

Thank you.