Boxtrapper shows not working user anymore

h4f

Well-Known Member
Jun 5, 2007
63
0
156
Hi there,

Has someone seen the following since yesterday/today (not sure).

If you go to cpanel and check the box trapper, then one of the traps shows empty (no email user).

If I then go to Email Account > Click the webmail for that user > enter password > And then click on boxtrapper.

The boxtrapper of that email account shows correctly with it settings.
 

viptexting

Well-Known Member
Sep 19, 2005
74
0
156
If you mean as the 'master' user you cannot see other accounts under boxtrapper any more, I have the same issue.

VERY ANNOYING, a rather unncesessary modification if you ask me... I can no longer manage all accounts under one login... WHY???!!
 

veltekclayton

Registered
Jun 11, 2007
1
0
51
Boxtrapper and Add/Remove/Manage Accounts only shows master account.

Hi guys,
I am having the same issue, I also noticed that when you go to Add/Remove/Manage Accounts it only shows one account until you click show disk usage at which point it shows all email accounts.
I was informed by a client that had a link to his boxtrapper bookmarked that the old link works fine.

I have tried the following scripts which did not resolve the issue.
/scripts/mailperm
/scripts/fixvaliases
/scripts/fixcommonproblems

This did not solve either problem for me.
Any help would be greatly appreciated.
Thanks,
-Clayton.
 

viptexting

Well-Known Member
Sep 19, 2005
74
0
156
I think this must be a bug, I looked at it again this morning and it is quite odd I have:

<main account> Status: disabled Function: Manage

Then I have a blank account with no name and Status: disabled Function: Manage

None of the other email accounts show up. Wonder what the blank account is!!
 

h4f

Well-Known Member
Jun 5, 2007
63
0
156
If you mean as the 'master' user you cannot see other accounts under boxtrapper any more, I have the same issue.

VERY ANNOYING, a rather unncesessary modification if you ask me... I can no longer manage all accounts under one login... WHY???!!
After update of thursday, I can see them again.
 

h4f

Well-Known Member
Jun 5, 2007
63
0
156
I think this must be a bug, I looked at it again this morning and it is quite odd I have:

<main account> Status: disabled Function: Manage

Then I have a blank account with no name and Status: disabled Function: Manage

None of the other email accounts show up. Wonder what the blank account is!!
See post above, can you also see them as before?