alcest

Member
Aug 10, 2009
15
0
51
Hi,

When I choose to edit Boxtrapper lists (white/grey... etc)
(link: - Removed -)
I get:
Error HTTP 401
Wrong security token

and I have to login again, but this doesn't help.
It is on all account on sever, and PC/Browser isn't cause.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

I was unable to reproduce this issue. Are you accessing that URL directly, or browsing to the BoxTrapper option in cPanel after logging in?

Thank you.
 

alcest

Member
Aug 10, 2009
15
0
51
No...
I log in into: webmail.domain.com then I take all steps down to this where i get an error seen in print screen.
Do You want cpanel acces to WHM?

Or how to test/check boxtrapeer errors on cpanel/whm?
I have also access to WHM.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

I setup a test account and was able to edit the Boxtrapper whitelist successfully when using "webmail.domain.tld". Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

I'm unable to reproduce this issue using the webmail proxy subdomain on a server running cPanel version 68.0.17. Can you verify which version of cPanel is installed on your system? EX:

Code:
cat /usr/local/cpanel/version
Also, are you able to reproduce the issue with additional cPanel accounts or email accounts on this system?

Thank you.
 

alcest

Member
Aug 10, 2009
15
0
51
cat .. > 68.0.17

Yes - it aplies to all accounts. But try to do like this:
Create account, add email account. Then logout from cPanel/WHM. Enter via: https://webmail.domain.com and use email created and then go to BoxTrapper.
When You enter this way, You will be possibily to replicate this error.

When I tried to get email accounts via WHM>Account list> Entered to account > List Emals > choose "Webmail" and then I've entered to BoxTrapper everything worked fine.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

I was unable to reproduce the issue when using the webmail proxy subdomain as you described. Could you open a support ticket using the link in my signature so we can take a closer look at your system?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

To update, this was the result of a ModSecurity rule (via the third-party Comodo WAF ruleset) blocking the browser request.

Thank you.