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BoxTrapper Verification link

Discussion in 'E-mail Discussion' started by alexis_, Dec 21, 2017.

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  1. alexis_

    alexis_ Member

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    Hello,

    I post this because on multiple servers (almost all of them) BoxTrapper does not work very well.
    The verification link does not work and return an error. On the last case, our customer have the following error :

    Code:
    Delivery Failed!
    Executing in an invalid environment for the supplied user
    
    I checked the error logs (both apache error log and cPanel) but there is nothing.

    I checked the BoxTrapper CGI too, it seems OK :

    Code:
    [root@xxxxx cgi-sys]# ls -lh bxd.cgi
    -rwxr-xr-x 1 root wheel 4,8M 21 nov.  09:36 bxd.cgi
    [root@xxxxx cgi-sys]# file bxd.cgi
    bxd.cgi: ELF 64-bit LSB executable, x86-64, version 1 (SYSV), dynamically linked (uses shared libs), for GNU/Linux 2.6.32, BuildID[sha1]=36194868d44d21d3f0573deff7823de56f5a4e1a, stripped
    
    However, BoxTrapper works when someone responds to the BoxTrapper email instead of clicking on the verification email.

    It's exactly the same problem as this one : Boxtrapper: Verification Link failure (On click)

    I checked the hostname stuff and I've rebuilt the apache conf without any errors.

    Any ideas ?

    Thanks,
    Alexis
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    Can you verify which version of cPanel is installed on one of the affected systems? EX:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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  3. alexis_

    alexis_ Member

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    Hello,

    Thank for your reply. Here's the information you asked for :

    Code:
    [root@xxxxx ~]# cat /usr/local/cpanel/version
    11.68.0.15
    
    Kind regards,
    Alexis
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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