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BoxTrapper verification NOT working at all.

Discussion in 'General Discussion' started by Ganga, Sep 14, 2006.

  1. Ganga

    Ganga Well-Known Member

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    Hello everyone.

    I read a few posts about BoxTrapper, especially about the trick of killing the email account and recreate it (when possible) to force BoxTrapper to work.

    At the moment, this is my situation...

    Being the great majority of my customers Italian, I had the modify the original confirmation and verification messages as follows:

    ---- verify.txt -----

    ------ returnverify.txt --------

    What happens is that the verify message is sent to the sender correctly (which is just what is meant to happen!)

    Although "Enable automatic whitelisting" is enabled, the sender replies to get verified and, instead, keeps receiving the verify message over and over (at times up to 30 times!!) and does not get whitelisted at all!

    There is obviously something strange somewhere... I do not manage to see where though... :(

    Can anyone please kindly help me to troubleshoot this issue?

    Thanks!
     
    #1 Ganga, Sep 14, 2006
    Last edited: Dec 12, 2006
  2. Ganga

    Ganga Well-Known Member

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    up please, still unsolved.
     
  3. mino

    mino Member

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    I had same problem

    The only solution that worked for me was to leave the default verify message as it is. If you edit it at all, it seems to break the whole process, even if you include the required bit
    %msgid%


    I left it as default, and it works, even thou there is no reason for me to send back to my users their complete header info, it seems boxtrapper can't deal with it unless it's all there.

    You could try a few tests playing with %msgid% in different places
    and see if it works. Also try leaving the complete headers in there.

    It's a fantastic feature, it's too bad it's not polished as yet.

    Good luck!
     
  4. wakester

    wakester Registered

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    have Boxtrapper bugs been reported?

    I'm sad to hear that the Boxtrapper whitelist is still not working.

    I stopped using Boxtrapper about a year ago or more since my friends and family got tired of it.

    They would get themselves verified succesfully but then after about 2-4 weeks, then they would have to verify again. They kept on having to do this every few weeks.
    Boxtrapper was somehow ignoring the whitelist after a time had passed for those who had already verified.

    In other threads here, people are asking how to remove Boxtrapper from the menus. I don't blame them.

    However I would like to see the verification and whitelist checking fixed (instead of my friends having to reverify every 2-4 weeks.)
    cPanel people, I'm willing to help test it.

    Does anybody know if these bugs have been reported yet to http://bugzilla.cpanel.net ?
    If they have been reported, we can go there and add our "vote" to having them get fixed.
    If more people vote for Boxtrapper to be fixed then maybe Boxtrapper will receive higher priority.

    Roger Brown
    Provo, Utah, USA

    P.S. Other than Boxtrapper, I really, really like cPanel -- a definite time saver. thank you! :)
     
    #4 wakester, Dec 11, 2006
    Last edited: Dec 11, 2006
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